Job description
Join Our Team at Jewish Care Victoria
- Permanent, part time .6 FTE
- SCHADS Level 3
- Generous salary packaging
About Us:
Jewish Care Victoria is a not-for-profit organisation one of the largest providers of aged and community services for the Jewish Community in Victoria. We have been servicing the community for 175 years. Our staff come from diverse cultural and religious backgrounds. We offer all new staff the opportunity to attend our Ethos Day—an enriching learning experience that delves into the intricacies of Jewish history and culture. This day aims to foster a comprehensive understanding of the ethos and mission of Jewish Care.
About the role:
Jewish Care is currently seeking a dedicated Information and Access worker for our Front Door – the single point of contact for all new clients seeking access to or information about our services. The Information and Access team provides a safe, inclusive and welcoming space for callers to discuss their situation. They conduct an initial needs identification assessment and make referrals to the relevant services and programs. Join our supportive team of professionals and continue your career with Jewish Care.
What you will do:
- Provide a timely, professional, and effective response to contacts received through Jewish Care’s “Front Door”
- Provide accurate and comprehensive service information for both internal Jewish Care programs and external services regarding access to services i.e. My Aged Care, NDIS
- Undertake a brief, broad screening process utilising nominated tools, such as MARAM family violence screening and identification
- Based on needs identification, provide a simple triage of a client in accordance with agreed prioritisation of needs.
What you will bring:
- Relevant health or community sector qualification (minimum Diploma level) and/or a minimum of 2 years’ experience in a similar role
- Advanced interpersonal and verbal communication skills
- Knowledge and understanding of community support services and consumer’s rights and responsibilities in relation to privacy and confidentiality
- Demonstrated ability to apply a client-centred, solution-focused approach
- Excellent computer skills
- Knowledge of issues and concerns that affect the Jewish community (desirable)
- Capacity to speak another language – of greatest value would be Russian, Hebrew or Yiddish (desirable)
The benefits of working with Jewish Care
- Generous not-for-profit salary packaging to increase your take home pay!
- Employee Awards
- Employee Assistance Program for you and your family
- Staff Referral Bonus Program
- Career development & advancement encouraged.
If the idea of working with an organisation that values your expertise and has a commitment to the wellbeing of our staff and clients, click Apply Now.
Jewish Care proudly celebrates and warmly welcomes the rich diversity of our community and strives to be inclusive for all, including the LGBTI+ community.
Jewish Care acknowledges Aboriginal and Torres Strait Islanders as the Traditional Custodians of the land on which we live and work. Our services and supports are provided on the lands of the Wurundjeri and Boonwurrung people, and we deeply respect and honour their ongoing cultural and spiritual connection to land, waters and community.
Jewish Care is committed to protecting clients and staff members from all forms of harm and abuse. We are a child safe organisation. We require all applicants to undergo an extensive screening process during their recruitment process.