Information and Knowledge Manager – P4

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built, we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, clean water

UNICEF in the State of Palestine (SoP) works to uphold the rights of children to access services and protection, from early childhood through to adolescence. Our objective is to ensure that every child in the Gaza Strip and the West Bank, including East Jerusalem, irrespective of background or circumstance, has an equal chance to fulfil their potential.

In the past years, UNICEF in the State of Palestine has achieved a high reach and engagement through its communication channels. UNICEF-SoP would like to build on this and continue engaging with our audience, who are not only seek information but are willing to have important conversations on crucial issues concerning children’s wellbeing and rights.

How can you make a difference?

The Information & Knowledge Management manager will lead the development of the WASH cluster IM and KM systems and adapt them to the current context of the State of Palestine. This would include ongoing review the needs for information and communication products to support operational prioritization and decision making processes and reporting requirements and review the current tools in place, propose and develop solutions and guidance tools for the users and managers of the system.

Summary of Key Functions and Accountabilities

Within the delegated authority and under the given organizational set-up, the incumbent may be assigned the primarily, shared, or contributory accountabilities for all or part of the following areas of major duties and key end-results:

1. Provide leadership, supervision and oversight to the operations of the information and knowledge management needs of the State of Palestine WASH cluster.
   • Establish and maintain information databases that consolidate, analyse and report/disseminate information critical to decision making.
   • Maintain monthly reporting from Cluster/Sub-Cluster participants, including 5Ws (‘Who does What, Where, When and for Whom?’ databases).
   • Support the estimation of spatial and temporal gaps, overlaps and coverage of Cluster/Sub-Cluster activities and projects.
   • Work with Cluster/Sub-Cluster participants to identify information gaps at national and sub-national levels and propose ways to bridge those gaps
   • Work with the OCHA IM Specialist to develop appropriate supportive strategies.
   • Use GIS mapping for map production and geographic data management
   • Adopt and promote the use of global standards for IM for inter-operability.
   • Manage flows of information and dissemination in an appropriate way, including website management.
   • Manage an inventory of relevant documents on the humanitarian situation.
   • Support the development and analysis of needs assessment and monitoring programmes
   • To provide IM leadership in assessments and monitoring, including joint assessments and training.
   • Lead on the preparation of SitRep inputs with emphasis on Cluster/Sub-Cluster plans, targets and achievements.
   • Develop and strengthen IM capacity through the training
   • Contribute to the core Cluster/Sub-Cluster functions
   • Where there is both a national and a sub-national cluster, the post holder will ensure that there is effective communication, reporting, engagement and coordination between the two levels.
2. Identification of SoP WASH Cluster Information and knowledge, communication and reporting needs:
   • Review with the WASH cluster team and partners critical information needs particularly for reporting on achievements and identification and prioritization of service delivery gaps.
   • Review internal information exchanges from the national level to the individual occupied territories (Gaza, West Bank) to the admin level of Municipality and neighbourhood where operational decision making is taking place.
   • Review with external agencies, OCHA, other clusters, donors, UNICEF’s information communication and reporting requirements
   • Recommend a range of knowledge and communication products, frequency of production to satisfy those requirements.
3. Review the existing mechanism in place and make recommendations on how to adapt or recreate the necessary tools, processes and products to meet the needs identified including:
   • External: SoP WASH cluster website serving as the primary tool for public facing information: advocacy documents, minutes of meetings, presentation documents, technical guidance, proposals, assessments and humanitarian response planning documents
   • Internal Monitoring and Reporting tools: 4W-5Ws, Materials and Equipment Pipeline tool, Damages assessment tool, Fuel request and use monitoring tools
   • WASH Cluster Main Dashboard: Central data analytics platform showcasing progress versus targets, gaps, sub-sector achievements, and includes a specialized sub-dashboard for water trucking.
   • Products and templates for communication: Cluster meeting slideshows for damages, assessments, achievements, gaps cascading to the relevant geographic level their use, i.e., Municipal level for the Area Based Coordination meeting, Governorate level for the occupied territories (Gaza and Westbank) and National level for national meetings.
4. Assessment of cluster partners and team capacity to establish and maintain an information and communication flow meeting the minimum requirements:
   • Partners capacity, preferences for data, information and knowledge sharing including all types of partners.
   • Partners information and knowledge needs and preferences for communication sharing.
   • WASH IM capacity to establish and maintain the system.
5. Development of the relevant tools and templates, guidance and training for the IM team and the implementing partners. Roll out the trainings on an as needed basis.
6. Provide recommendations on how the UNICEF monitoring and reporting tools can be unified with the SoP cluster information system to allow for a single system of data input including data input of activities by implementing partners, material requests and supplies monitoring.

To qualify as an advocate for every child you will have…

• Advanced university degree, preferably at an advanced level, in a subject area relevant to IM
• Extensive work experience relevant to this post may be considered as a replacement for formal qualifications.
• Formal training in cluster IM an advantage

Experience:

• At least 8 years progressively responsible humanitarian work experience with UN and/or NGO, including IM in the first phase of a major emergency response relevant to the cluster
• Extensive work experience outside the humanitarian sector which is relevant to this post may be considered as a replacement for humanitarian experience.

Language Requirements:

Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others (8) Nurtures, leads and manages people.

Familiarize yourself with our competency framework and its different levels.

This position is not considered an elevated risk role. However, UNICEF reserves the right to conduct further vetting/assessment within the scope of child safeguarding as appropriate.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female candidates are encouraged to apply.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

This is required for all posts requiring a higher education degree. “UNICEF only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/

Only shortlisted candidates will be notified and advance to the next stage of the selection process.

The VA is open to all (internal and external candidates)

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

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