Information Comm. Technology Assistant

How can you make a difference? 

• Under the general supervision of the ICT Officer, the ICT Assistant will undertake the technical, operational, and procedural support and end-user services in the implementation, maintenance and improvement of information and communication technology systems, procedures and activities of the Brazil Country office, in accordance with the ICT work plan, consistent with the office’s annual management plan and with the global ICTD strategy.

The main functions/accountabilities are:

• Provide technical support to UNICEF Brazil (including Zone Offices) personnel in hardware and software related problems. This involves troubleshooting ad-hoc user problems and solving it, whether hardware or software related.
• Provide orientation to the end user in difficulties with UNICEF standard software. This involves on the job training to the end user on how to use it correctly, trying to build user’s capacity.
• Install and configure newly arrived software and equipment.
• Assist the ICT unit with the introduction and technical operation of organizational information technology applications. This involves study of the application and its implementation, by installing and making it available to users.
• Interact with vendors reporting equipment problems and placing service calls for repairs as necessary. This activity also involves follow-up with vendors.
• Maintain an updated inventory of UNICEF Brazil ICT equipment. This involves a close contact with the focal point for the non-expendable property inventory in the Admin Unit.
• Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers, and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data.
• Assist in the in administration of user access to ICT systems and databases.
• To perform other duties as required in connection with the ICT unit’s work plan.

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education: Completion of secondary education is required.
• Work Experience: A minimum of five years of working experience in information and communication technology field including hardware/software installation, user support, end-user documentation in support of office computerization.
• Language Requirements: Fluency in English and Portuguese required. Knowledge of Spanish will be considered as an asset.

Source: https://jobs.unicef.org/cw/en-us/job/574801