Information Comm. Technology Associate, GS6, FT, Ankara, Turkiye, #96308

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, education

Purpose of the Position

Under the direct supervision of Information and Communication Technology (ICT) Officer, the ICT Associate will provide technical, operations and procedural support of all computer and related equipment and end-user services in the implementation, maintenance and improvement of information management, systems, procedures and activities of the office.  Also act as an ICT maintenance technician for the office.

How can you make a difference?

Key Accountabilities and Duties & Tasks

• Install and maintain ICT hardware equipment and software application. Support technical operation of office-wide computer applications. Provide hardware/software technical support and assistance to all end users. Identify problems and perform maintenance o servers, desktops, printers, scanners, external portable disks, flash drives, power supplies and other computer equipment.
• Install and maintain the office data and telephone voice network. This involves administering user access to the network, network security, remote access via Citrix, wireless Internet access and troubleshooting hardware or software problems experienced on the network, firewall, QoS, router communications, fax and telephone voice systems. Maintain system log files or logbooks.
• Install, maintain and administer emergency and security telecommunications including electrical power sources as part of the overall UNICEF emergency response. This involves installation and programming of BGAN satellite terminals, satellite phones, VHF/HF radio systems (base, mobile in vehicles, handled units), emergency power sources, and VSAT satellite terminal when required.
• Assist in the assessment of emergency telecommunications in the affected areas and from responding humanitarian actors on the ground. Assist UNICEF staff in the effective use of emergency/security telecommunications equipment and provide user orientation. Coordinate with and provide technical support to the IASC emergency telecommunications cluster when required.
• Maintain critical facilities in the server area and secure structured network cabling systems. This also involves regular maintenance and tests of electrical power sources (on-site generator and solar power panel), emergency lighting, ventilation and air-conditioning.
• Update and conduct tests of business continuity or disaster recovery procedures in case of fail- over or recovery scenarios of critical IT and telecommunications systems. Conduct regular radio check for all staff and telecomm tree exercise.
• Create systems documentation including sysadmin and user procedures. Maintain inventory of all hardware/network/telecom equipment and software. Administer IT archives, software disks, manuals, documentation, back-up tapes and IT consumable supplies within the Zone Office.
• Liaise with local suppliers on repair and maintenance of computer hardware/network/telecom equipment. Ensure repaired hardware and software are checked and returned properly. Assist in maintaining contact with service contractor and keep track on follow-up action or progress of services.

To qualify as an advocate for every child you will have…

• Completion of Secondary education supplemented with formal training (at university level) in Computer Science, Business Administration or computer related certification (e.g., Prince2 Certification, ITIL Foundation Certification or equivalent customer support certification).

  Computer literacy and ability to effectively use standard office software, tools and technologies.

• Six years practical professional work experience in information technology, as well as systematic methods of troubleshooting and analytical problem solving, providing assistance to users on ICT products and services, and use of applications and diagnostic tools. Practical experience with various computer platforms and applications: operating systems, email and database systems, Microsoft Office product suites, Help Desk software, advanced PC/laptop/printer installation, configuration, troubleshooting and repairs. Work experience in providing ICT support to remote field offices in developing countries an asset.

• For this position, a bachelor’s degree from a recognized academic institution in a relevant field may replace three years of related work experience. A master’s degree may replace an additional two years.

• Work experience in emergencies.

• Fluency in English and in Turkish required. Working knowledge of another UN language would be an asset.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable people with disabilities are encouraged to apply. 

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

What do employees like about working in UNICEF?

• A salary established in United States Dollars and paid in Turkish Lira, for local positions 
• Medical Insurance (incl. dental) for the staff member and recognized dependents
• 30 days of paid annual leave per year and public holidays
• Paid maternity, paternity and other parental leave
• Pension contribution through The United Nations Joint Staff Pension Fund (UNJSPF)

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.