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UNICEF GCO is looking for an ICT Associate.
ICT Associate is to provide end-user ICT support and support to all kinds of T4D programme initiatives at the UNICEF country office, ensuring effective/efficient end-user support and innovative solutions to programme initiatives during the stages of innovation/formulation of idea, implementation/ operationalization, scale-up and maintenance. The incumbent is responsible for implementing and maintaining the ICT infrastructure, administration and business support to ICT operations and T4D innovations in close coordination with the CO, RO, HQ, vendors, service-providers and partners from inside and outside the organization. ICT Associate is also responsible for formulating/maintaining ICT/T4D workplan, its implementation, reporting and relevant documentation including ensuring ICT component of the Business Continuity Plan (BCP) is up-to-date and tested.
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, results
UNICEF Greece Country Office was established in 2020. This confers the full mandate of UNICEF to Greece, which is to provide assistance to member state to fulfil its obligations to children under the UN Convention on the Rights of the Child (CRC), which Greece ratified in 1993. As such, the UNICEF Greece Country Office is expanding its support to all state institutions that have a role in ensuring all two million children in the country can fully enjoy their rights. To date, UNICEF is engaging with counterparts including the Ministries of Labour and Social Affairs, Education, Migration, Justice, Interior, Development and Investments, on issues including foster care and deinstitutionalization, inclusive education, youth skills and employability, as well as exploring options to ensure the availability of increased financing for children in the years ahead.
The Operations section acts as a strategic partner in the areas of Finance, Supply, ICT and Administration and aims for a successful transition of the Greece Country Office by adopting lean and agile business practices while contributing to the effective delivery of programmes and development of partnerships to maximize results for children.
How can you make a difference?
ICT Associate is to provide end-user ICT support and support to all kinds of T4D programme initiatives at the UNICEF country office, ensuring effective/efficient end-user support and innovative solutions to programme initiatives during the stages of innovation/formulation of idea, implementation/ operationalization, scale-up and maintenance. The incumbent is responsible for implementing and maintaining the ICT infrastructure, administration and business support to ICT operations and T4D innovations in close coordination with the CO, RO, HQ, vendors, service-providers and partners from inside and outside the organization. ICT Associate is also responsible for formulating/maintaining ICT/T4D workplan, its implementation, reporting and relevant documentation including ensuring ICT component of the Business Continuity Plan (BCP) is up-to-date and tested.
KEY ACCOUNTABILITIES and DUTIES & TASKS
Within the delegated authority and under the given organizational set-up, the incumbent may be assigned the primary, shared, or contributory accountabilities for all or part of the following areas of major duties and key end-results.
1. Timely and effective support is provided on improvement of ICT systems/services and opportunities for innovative use of technology in programme interventions are effectively harnessed.
2. Timely and proper Info Communication Technology support is provided to users, SMEs and ICT Management for maintaining the organization’s computer systems infrastructure.
3. Under the LIGHT Infrastructural environment, ICT systems and applications are properly administered in compliance to UNICEF’s Security policies, standards and procedures.
4. ICT component of the Business Continuity is well maintained in close collaboration with other UN agencies.
5. Under the framework of Digital Transformation initiative, all component of the Enterprise Content Management are adequately/efficiently supported.
6. Assignments of additional duties and responsibilities are effectively performed.
To qualify as an advocate for every child you will have…
Completion of Secondary education supplemented with formal training (at university level) in Computer Science, Business Administration, Engineering or computer related certification (e.g., Prince2 Certification, ITIL Foundation Certification or equivalent customer support certification).
Computer literacy and ability to effectively use standard office software, tools and technologies.
Six years practical professional work experience in information technology, as well as systematic methods of troubleshooting and analytical problem solving, providing assistance to users on ICT products and services, and use of applications and diagnostic tools.
Practical experience with various computer platforms and applications: operating systems, email and database systems, Microsoft Office product suites, Help Desk software, advanced PC/laptop/printer installation, configuration, troubleshooting and repairs.
Work experience in providing ICT support to remote field offices in developing countries an asset.
Work experience in emergencies.
Experience in Business Continuity Plans is considered an asset
For every Child, you demonstrate…
UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
UNICEF competencies required for this post are…
(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.
During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.
UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children.
Remarks:
UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be cancelled.
All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
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