Information Communication Technology Officer

Under the guidance and direct supervision of the Head of Admin & Finance, the ICT Officer manages ICT services, develops, and implements ICT management systems, and provides information management tools and technology infrastructure in Afghanistan Country and Regional/Antenna Offices. The ICT Officer is responsible for review of and advice on the use of new technologies that will enhance productivity. The ICT Officer promotes a client-oriented approach.

Key Duties and Accountabilities

Summary of key functions: 

• Implementation of ICT strategies and introduction/implementation of new technologies
• Development of information and documentation management system
• Management of CO hardware and software packages
• Networks administration
• Provision of web management services
• Facilitation of knowledge-building and knowledge sharing

Ensures implementation of ICT strategies and introduction and implementation of new technologies, focusing on the achievement of the following results:

• Full compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.
• Analysis of the requirement and elaboration of internal policies and procedures on the use of ICT.
• CO ICT business processes mapping and elaboration/establishment of internal Standard Operating Procedures (SOPs) in ICT management, control of the work/lows in the ICT team.
• Participation in the office business process re-engineering activities and ensuring that business needs drive IT solutions related to corporate resource management.
• Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications, and information on best options in both local and international markets.
• Development and update of the ICT annual plan and road map. Development and update of the business continuity plan, disaster recovery plan, ICT infrastructure, and training plans. Follow up on their implementation.

Ensures the development of the information and documentation management system focusing on the achievement of the following results:

• Development and implementation of CO information and documentation management system by using OCHA’s corporate applications and tools

Manages CO hardware and software packages, focusing on the achievement of the following results:

• CO hardware and software platforms meet OCHA’s corporate standards.
• Provision of advice on maintenance of equipment and acquisition of hardware supplies
• Supervision of the implementation of corporate OCHA systems.

Ensures efficient network administration, focusing on the achievement of the following results:

• Monitoring computing resources to provide a stable and responsive environment.
• Operation of network utility procedures defining network users and security attributes establishing directories, configuring network printers, and providing user access.
• Timely upgrade of LAN infrastructure and Internet connectivity to meet OCHA   requirements as per corporate standards.

Required Skills and Experience

Education

• An advanced university degree (master’s degree or equivalent) in computer science, telecommunications, or other related fields with a specialization in ICT is required.
• A first-level university degree in combination with two years of qualifying experience will be given due consideration in lieu of the advanced university degree.

Experience, Knowledge, and Skills

• Up to 2 years (with master’s degree) or minimum 2 years (with bachelor’s degree) of relevant experience in information and communication technology management, ICT infrastructure programme development, implementation, and coordination including web design, database, development, system management, internet, /intranet system.
• Experience/proficiency in telecommunication hardware and software, IP routing, and network security.
• Solid ICT and information strategies knowledge, and proficiency in relevant hardware and software platforms and packages are required.
• Previous working experience with United Nations or International Organizations is highly desirable.

Languages

• Fluency in oral and written English, Pashto, or Dari is required.

Source: https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/job/17732