Information Communication Technology Support Consultant

Background

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

Japan has become one of UN Women’s top donors and has strengthened its focus on gender equality over the past few years. Recognizing the importance of Japan in development assistance, a UN Women Japan Liaison Office (JLO) was established in Bunkyo-ku, Tokyo in 2015. UN Women presence in Japan provides a strategic entry point and an opportunity to liaise with stakeholders from the Government of Japan, local governments, private sector, media, academic and civil society. The work of the UN Women JLO is shaped to contribute to UN Women’s Strategic Plan 2022-2025.

JLO has increased its work on advocacy and outreach in Japan to advance gender equality and women’s empowerment. It has also increasingly built partnership with major private sector, public sector, and media partners through social media, website, and other communications. To date, the information communication technology (ICT) as well as communication tool are essential for developing JLO’s partnerships and fulfilling its mandate. Its communications methodologies adopted by JLO are suited to the country context and able to attract engagement of stakeholders, including youth, civil society, national and regional authorities.

Under the overall supervision of the Director of the JLO, the ICT Support Consultant will perform the role of ICT focal point to ensure information security environment in line with the corporate guideline and management policy. The consultant executes ICT services in JLO, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for reviewing and advice on the use of modern technologies that will enhance JLO productivity. The ICT Support Consultant promotes a client-oriented approach. This includes Firewall replacement and network infrastructure settings. The consultant will also improve JLO website pages after migration from Sitecore to Drupal.

Duties and Responsibilities

Scope of Work

• Provide technical support on Firewall replacement in cooperation with a local information technology company.

• Provide web management services. Modify, revise, and edit webpage assets, layouts, diagrams, and network documentation as required in consultation with a communication and advocacy consultant. Support JLO’s website migration from SiteCore to Drupal and provide complete technical support.

• Perform as the ICT focal point as per signed Delegation of Authority and manage ICT functions for the Office. 

• Provide technical support for network-related troubleshooting and advice to JLO personnel. Liaise with ICT Colleagues in RO and HQ as required for support and guidance. Meet all ICT on-boarding requirements for new personnel.

• Process ICT equipment registration and disposal in Quantum asset module, support to the physical inventory verification exercise and prepare inventory reports as required.

• Draft ICT annual work plan for the office. Provide inputs to the development and review of internal ICT policies and procedures as required.

• Provide IT support in the use of Quantum (UN WOMEN’s implementation of Oracle-based ERP) and other business efficiency tools for improved business results and improved client services.

• Install commercial and in-house developed software and related upgrades, anti-virus programmes. Maintain an up-to-date inventory of the software and hardware.

• Configure network printers and provide user access as required. Respond to user needs and questions regarding network access. Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities.  

• Provide technical support, specifications, and information in the procurement of new ICT equipment.

• Provide other ICT support for key events.

Deliverables 

• New Firewall installation in the Office by October 2024 in cooperation with the supplier and a local information technology company, however the schedule is subject to change.
• A list of installed, updated, or removed applications on the office devices and other appropriate actions taken for maintaining UN Women’s InfoSec compliance.
• ICT equipment inventory report and ICT annual work plan for JLO.
• High quality webpages maintained and digital content in JLO website complying with the cooperate web policy and agreed formats after migration from Sitecore to Drupal.
• Knowledge sharing products by participating in ICT networking meetings, trainings and/or workshops conducted by ICT Section.

Consultant’s Workplace and Official Travel

• Travel will not be required to this assignment.

Competencies

Core Values: 

• Respect for Diversity 

• Integrity 

• Professionalism 

Core Competencies: 

• Awareness and Sensitivity Regarding Gender Issues 

• Accountability 

• Creative Problem Solving 

• Effective Communication 

• Inclusive Collaboration 

• Stakeholder Engagement 

• Leading by Example 

Please visit this link for more information on UN Women’s Core Values and Competencies:  

FUNCTIONAL COMPETENCIES: 

• Strong knowledge of PC/LAN operating systems and desktop applications, Microsoft Windows, corporate ICT security and viral protection systems.

• Good knowledge of web design database programming and Enterprise Resource Planning Software, SharePoint services. 

• Excellent PC hardware troubleshooting skills. Knowledge and practical experience with Audio Visual equipment, video conferencing and telecommunication. 

• Oversee and maintain local website, including developing design and content. 

• Strong knowledge of database packages.

• Ability to review a variety of data, identify and adjust discrepancies.

• Ability to provide input to business processes re-engineering, collaboration, and implementation of new systems.

• Good Communication skills.

Required Skills and Experience

Education and Certification:

• Completion of secondary education is required.

• Bachelor’s degree in communications, computer science, computer engineering, information technology, web design or a related field is an asset.

• Certification on Cisco Meraki and Microsoft Azure Fundamentals are recommended. Microsoft Azure Administrator Associate or Equivalent is an added asset. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience:

• At least 5 years of progressively responsible work experience in ICT support services, ICT security and/or Communications.

• Relevant professional/ICT technical support certifications in hardware and software management are required.

• Experience in Microsoft 365 application and application management is required.

• Expertise and command over website and graphic design software is required.

• Excellent analytical skills with strong drive for results and capacity to work independently.

Languages:

• Fluency in English is required.

• Knowledge of any other UN official language is an asset.

How to Apply 

• Personal CV or P11 (P11 can be downloaded from: )

• A cover letter (maximum length: 1 page)

• Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns, or other materials.