Information Communications Technology

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Description

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• Provide technical support to UNICEF Chile (including Zone Offices) personnel in hardware and software related problems. This involves troubleshooting ad-hoc user problems and solving it, whether hardware or software related.
• Provide orientation to the end user in difficulties with UNICEF standard software. This involves on the job training to the end user on how to use it correctly, trying to build user’s capacity.
• Install and configure newly arrived software and equipment.
• Assist the ICT unit with the introduction and technical operation of organizational information technology applications. This involves study of the application and its implementation, by installing and making it available to users.
• Interact with vendors reporting equipment problems and placing service calls for repairs as necessary. This activity also involves follow-up with vendors.
• Maintain an updated inventory of UNICEF Chile ICT equipment. This involves a close contact with the focal point for the non-expendable property inventory in the Admin Unit.
• Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data.
• Assist in the in administration of user access to ICT systems and databases.
• To perform other duties as required in connection with the ICT unit’s work plan.
• The work developed by the ICT Assistant shall lead to an efficient ICT user support that needs to be provided to Chile Country Office and its Zone Offices, which has become critical for the effective operations of the Chile Country Office.
• This in turn contributes to maintaining/enhancing the credibility and ability of UNICEF to provide more efficient support services for women and children that promotes greater social equality in the country.

• Required completion of secondary education, preferably supplemented by technical or university courses in computer science, information technology, computer engineering, Electrical Engineering or in Network Engineering.
• A minimum of 5 years of relevant professional experience in information and communication technology field including hardware/software installation, user support, and end-user documentation in support of office computerization.
• Working experience in an international organization or multicultural environment is an added value.
• Experience with CISCO Meraki Network administration is an asset.
• Certification or demonstrable knowledge on ITIL is an asset.
• Developing country work experience and/or familiarity with emergencies is considered an asset.
• Fluency in Spanish. Working knowledge of English.

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