Information Desk Assistant (Male Only)

Position Title: Information Desk Assistant (Male Only)

Position Type: Full Time   

Contract Type: Fixed Term  

Reports To: Accountability and Outreach Team Leader 

Location: ​​Kirkuk​ 

 Deadline : 18 January 2024

About Heartland Alliance International 

Heartland Alliance International’s (HAI) mission is to secure the rights and well-being of marginalized people and communities. HAI envisions a world in which those whose rights have been violated are safe and empowered to actively engage in their communities and be at the forefront of social change.In Iraq, HAI provides holistic services focusing on psychosocial support, legal aid, violence prevention, livelihoods strengthening, and social cohesion to diverse vulnerable populations. 

Psiton Summary 

​​HAI in partnership with UNHCR is conducting one-year project to support the Refugees and Asylum seekers and IDP/Returnees through Case management – PSS – MHPSS and Access to Justice, community engagement and participation plus protection monitoring and advocacy, IDA ( Information Desk Assistant) role will report to the Accountability and Outreach Team Leader and will receive guidance from the project manager. The IDA will be responsible for managing the front office operations at the Kirkuk CSC, which includes welcoming Project Participants, directing them to the appropriate service or department, answering phone calls, and addressing any inquiries regarding the organization/project.​ 

Essential Duties and Responsibilities 

Essential Duties and Responsibilities: The IDA will be stationed at the Kirkuk CSC and will report directly to the Accountability and Outreach Team Leader. As a member of the project team, the Receptionist will be responsible for the following tasks: 

• Greet visitors and people of concern either in person or via phone and direct them to legal/protection consultation rooms and the complaint box. 
• Ensure a clean and secure reception area by adhering to procedures, regulations, and rules. 
• Maintain continuity among work teams by documenting actions, continuing needs, and irregularities. 
• Offer initial information to service recipients (Refugees and IDPs). 
• Plan and schedule registration days for refugees at the Kirkuk CSC. 
• Monitor and manage visitor flow to the community center. 
• Enter data for Project Participants and visitors, including all relevant details. 
• Support the CSC Administration staff with weekly and monthly duties. 
• Follow Heartland Alliance International policies and principles, as well as international human rights and humanitarian principles, including gender equality and child safeguarding. 
• Collaborate and communicate with supervisors, team leaders, and coworkers. 
• Submit daily, weekly, and monthly reports as directed by the supervisor or Project Manager. 
• Respond to inquiries related to the organization or project. 
• Schedule appointments and arrange follow-up visits. 
• Perform basic bookkeeping, clerical, and filing duties. 
• Carry out other assigned tasks and responsibilities by the direct supervisor or Project Manager. 

• Bachelor or Diploma degree in Administration or other related field.  
• Minimum 1-2 years of relevant experience working with NGOs in humanitarian settings. 
• Demonstrated understanding of protection principles. 
• Experience with Windows platform, including Word, Outlook, Excel, etc. 
• Excellent oral communication skills. 
• Excellent negotiation and relationship management skills, with the ability to proactively problem solve and find solutions 
• Proven ability to calmly, professionally, and successfully manage multiple priorities 
• Excellent negotiation and relationship management skills, with the ability to proactively problem solve and find solutions 
• Strong organizational skills 

Language Skills: Fluent in Arabic (Mandatory), Kurdish and Turkish.  

English Proficiency Level Required: ​Intermediate​ 

Arabic Proficiency Level Required: ​Advanced​ 

Kurdish Proficiency Level Required: ​Advanced​ 

Turkish Proficiency Level Required: ​Advanced​ 

Other Skills and Qualifications (required):  

• Excellent negotiation and relationship management skills, with the ability to proactively problem-solve and find solutions 
• Strong organizational skills 
• Interpersonal skills 
• Initiative and problem-solving abilities 

Computer Skills:  

1. Microsoft Office. 

1. Outlook/Exchange. 

1. Internet Explorer or Google Chrome. 

1. Windows operating systems. 

Competencies required for the job 

Physical Demands:  

• Lives in Kirkuk district 
• Must work in the duty station is in the Community Support Center in Kirkuk city center 5 days/week, 8 hours/day. 
• While performing the duties of this job, the employee is regularly required to talk and hear.  
• While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel and reach with hands and arms.  
• While performing the duties of this job, the employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. 

Please send you CV to:

https://heartlandalliance.bamboohr.com/careers/1038

Only shortlisted candidates will be contacted. If you do not hear back from us within 2 weeks, please consider your application unsuccessful.

Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, or HIV infection, in accord with the Organization’s AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Human Resources and Administration Office at (312) 660-1431.