Information Management Delegate

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Description

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• The IM Delegate is also accountable for ensuring support is provided by IM peers at national level to implement information management approaches.
• The IM Delegate is required to be the focal point to provide technical guidance, facilitate training, provide technical assistance and network inter-agency IM counterparts in country.

• Oversee the IM needs at country level at short-, medium-, and long-term, and coordinate necessary IM support to reach all sectors involved in the operation, including the potential need of increase HR capacity.
• Provide direct IM technical support and guidance for all the information management needs of IFRC and the MRCS, across all sectors. Proactively engage with operational peers to improve data flows and data management on their processes and increase the overall efficiency of the operation.
• Support MRSC in the development and implementation of its workplan for Information Management support.
• Support and advice on setting up, continuing, and further improving the chosen set-up of the data processes related to Cash and Voucher Assistance (CVA). This includes beneficiary registration, beneficiary selection, beneficiary management system, cash transfers, market assessments, and post-distribution monitoring. Support on analysis and interpretation of such data.
• Support the setup and maintenance of Customer Relationship Management (CRM) system(s) for MRCS. Advice on the choice and implementation of different solutions and/or integrations with different IM/ICT systems.
• Support on integration of digital tools for Community Engagement and Accountability (CEA) across all sectors, e.g., programmable communication tools, chatbots, etc.
• Ensure timely preparation and generation of information products such as infographics, dashboards and maps for information sharing and dissemination to relevant stakeholders.

• Develop or compile IM training materials, and deliver trainings (e.g., mobile data collection, CVA tools, etc.), to empower MRCS with relevant IM tools.
• Facilitate dissemination on information management standards, procedures and tools within IFRC Office in country and MRCS with the view of enhancing their data and information management capacities.
• Coordinate and facilitate sessions aimed at building data literacy at strategic and operational levels in IFRC and MRCS. Work closely with MRCS in supporting data literacy initiatives at country level.

• Collaborate with stakeholders within the Movement – and where necessary with external agencies – to determine required data sets, agree on data sharing, define data gaps and agree on collaboration in obtaining missing data.
• Build and maintain relationships with Red Cross Red Crescent information management experts in the IFRC IM network and Surge Information Management Support (SIMS) network to gain access to relevant sources of data, and data/information services.
• Ensure that in-country IFRC emergency operations provide inputs for inter-agency 3W systems as appropriate.
• Establish and maintain functional networks and coordination with Movement partners, UN agencies and other humanitarian actors to ensure that IFRC is up-to-date on best practices and emerging trends related to information management.
• Represent IFRC in country information management working groups at technical working level.

• Relevant university degree / higher education or demonstrated equivalent humanitarian related experience. -Required
• Recognized technical training in Information Technology, demography, statistics, GIS, data visualization, graphic design, social sciences, analysis, needs assessments or a related field. -Required
• Basic Delegate Training Course or IMPACT. FACT, ERU or RDRT Training or equivalent experience. -Required
• IFRC training in Mobile Data Collection, Survey Design & Humanitarian Information Analysis. -Preferred
• IFRC Emergency Needs Assessments and Planning (ENAP) training or relevant Inter Agency Needs Assessments related training. -Preferred
• IFRC Mobile Data Collection and Survey Design Training or relevant Inter Agency mobile data collection / M&E trainings. -Preferred
• CALP L2 or similar CVA training. -Preferred

• Minimum 3-5 years of proven experience of analysis of data and information in humanitarian settings. -Required
• Experience in providing Information Management support in a disaster response and recovery emergency operation. – Required
• Experience rolling out IM CVA platforms. -Required
• Experience in facilitating training. -Required
• Experience in automatic business processes, e.g, with tools such as MS Power Automate. -Preferred
• Experience in mobile data collection and survey design. -Required
• Experience in analysing primary and secondary data in emergencies. – Required
• Experience/knowledge of mobile data collection tools, such as Kobo and ODK. -Required
• Experience with programmable communication tools, such as Twilio. – Preferred
• Experience with RedRose and working with third-party providers. – Preferred
• Experience with Customer Relationship Management (CRM) systems -Preferred.
• Experience with data visualization and GIS tools, such as PowerBI and QGIS. -Required
• Experience building a network and/or team, especially a remote team. -Preferred
• At least 2 years of experience of working for the Red Cross/Red Crescent Movement. -Preferred

• Full understanding of the IFRC RCRC IM network and how to engage and coordinate with SIMS remote activations. – Required 
• High level of familiarity with IFRC IM standards, tools and processes. -Required 
• Knowledge of Cash and Vouchers Assistance (CVA).  -Preferred
• Knowledge of analysis of qualitative and quantitative data, statistical competencies. -Required 
• Strong analytical skills and ability to handle complex issues and data. -Required 
• Knowledge of data visualization and GIS tools, such as PowerBI and QGIS. -Required 
• Knowledge of data collection tools, such as KoBo. -Required 
• Demonstrated ability in manipulating large data sets and in using data analysis tools and languages such as FME, Python, R, STATA, SPSS. -Preferred
• Skills in developing and training staff. -Preferred
• Skills in technical installation, troubleshooting and support for IM/ICT system hardware. -Required 
• Fluent spoken and written English. -Required 
• Fluent spoken and written French or Arabic -Required 

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