Information Management Officer (for Daily Paid purposes), (Candidates who applied before, and meet the post requirements are encouraged to re-apply)

Org. Setting and Reporting
Supervisor:
– Field Relief Services Officer.
Supervisee:
– not applicable.

Working conditions:
– Office environment with access to telephone, PC and other automation equipment, internet,
and intranet. Some local travel may be required.

Responsibilities

1. Reporting Duties:
– Develop, administer, and maintain the case tracking and incident monitoring database of
‘ActivityInfo’ at the Jordan Field Office.
– Compile statistics from the various sources, monitor and report on cash indicators (RPM),
and trends to inform both UNRWA’s services delivery, donors, programmatic responses, the
Agency’s advocacy interventions, donor proposals etc..,
– Assist in collecting and documenting field-specific user requirements and provide to the
RRIS Management Information Administrator.
– Producing activity specific and periodic reports when required.

2. Coordination and Payment Distribution Duties:
– Responsible for preparing and finalizing cash distribution including quarterly unconditional
cash assistance, winterization, emergency cash and any cash top up under the Emergency
Programme targeting Palestine Refugees from Syria.
– Coordinate with both Health and Education Programmes to complete and update Palestine
Refugees from Syria (PRS) service cash costs including health services provided, tuition fees
at the Training, Vocational Education Training (TVET) Centers and the Faculty of
Educational Sciences and Arts (FESA) respectively and reflect them of RRIS.
– Participate in the Interagency Cash Working Group, and the Common Cash Facility (CCF)
Meeting, and disseminate Minutes of Meetings to internal stakeholders within UNRWA.

3. Administrative Duties:
– Responsible for the technical integrity, accuracy, timeliness and maintenance of all Palestine
Refugees from Syria data in the Emergency module on the information management systems
(i.e. RRIS and ActivityInfo), from error detection phase to error correction phase in
collaboration with the Emergency Social Workers.
– Oversee Emergency Social Workers access privileges to system resources and data entry.
– Provide support and guidance for Emergency Social Workers in verifying and entering data
of the PRS.
– Deliver training on operational database (RRIS and ActivityInfo) to users.
– Perform other tasks as assigned by supervisor.

Competencies

UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core
Competencies of Communication, Working with People and Drive for Results apply by
default.
– Expertise in maintaining and/or designing information management systems and databases.
– Demonstrated IT software operations skills.
– Analytical and statistical skills.
– Demonstrated organizational and coordination skills.
– Integrity, professionalism and ability to work under pressure.
– Ability to work collaboratively and effectively in a multicultural environment.
– Ability to treat clients and with dignity, respect and confidentiality.
– Sensitivity to confidentiality of data.
– Demonstrated ability to handle sensitive situations diplomatically.
– Demonstrated experience in maintaining, administrating and/or designing databases.
– Demonstrated experience in data compilation and analysis.

Education
– A bachelor’s degree in computer science, Business Administration, Data Analytics or other
related discipline.

Job Specific Qualifications
– Experience in Microsoft Access, Microsoft Excel and Microsoft SQL is required.

Work Experience
– At least five years relevant experience in IT or Information Management work is required
Languages
– Excellent command of written and spoken Arabic and English.

Please list all languages that you know including your mother tongue and indicate your
proficiency level from the drop-down list provided in the system considering the below:
If you possess a very good to excellent level of proficiency in English language, kindly
indicate this as “Fluent” in your application.
If you possess a good level of proficiency in English language, kindly indicate this as
“Confident” in your application.
If you possess a basic level of proficiency in English language, kindly indicate this as “Basic”
in your application.

Assessment

During the assessment, the applications will be given preference based on the following
desirable qualifications:
• Provided very good understanding of the context of Palestine refugees and UNRWA
operations.
• Experience in statistical analysis and trends identification.
• Background in and sensitivity to humanitarian principles, protection concepts and issues
surrounding refugees.
• Knowledge and understanding of the Palestine refugee situation in the political context of
the Middle East.

The shortlisted candidates will be afterward evaluated based on:
• Technical Test
• Competency-based Interview

Special Notice

Contract Status:
Daily Paid contract modality only.

Benefits:
Equivalent to LDC Band F, Step 1. Six (6) months contract. Daily Paid Rate starting from
JOD 42.452

Department/Office: UNRWA – Programme Relief & Social Services – Jordan

Duty Station: Jordan Field Office

Equivalency:
Equivalency may apply for this post.
NB: Work experience alone or formal qualifications with no relevant work experience are not
considered an acceptable combination.

General Information:
•This vacancy notice is open to internal and external candidates. Only candidates residing in
Jordan, and within commuting distance of the duty station with authorization to work in the
duty station at the time of application are eligible to apply.
•The Agency will not assume responsibility or accountability to support or facilitate the
issuance of work permit in Jordan, and without a valid work permit, the appointment may be
rescinded.
•Since the Vacancy is an Area Staff post, the Agency will not provide coverage for relocation
costs.
•Preference will be given to registered Palestine refugees and candidates assisting the Agency
to meet its commitment to gender parity. UNRWA welcomes applications from qualified
candidates with disabilities.
•UNRWA encourages applications from qualified and experienced women.
•A roster may be created from the selection exercise, and that successful candidates may be
appointed to the same post. In the case of multiple or recurring posts, that a roster will be
created from which the candidates will be selected for appointment.
•Only applications that have been fully completed in UNRWA’s online e-recruitment system
Inspira will be considered, and no late applications will be accepted. The PHP should be
completed with full relevant work experience under the experience tabs as per the
requirements in the Job Opening. All acquired university degrees must also be stated, if
applicable. Applicants applying to positions for Grades 12 to 20 must submit a cover
letter/motivational statement in order to be considered.
•Applicants will be disqualified when it becomes apparent that he or she provided incorrect,
incomplete or misleading information on his or her personal history profile or during the
recruitment process. If the applicant is also a staff member, the provision of incorrect,
incomplete or misleading information in the personal history profile may also amount to
misconduct. The Agency may indefinitely refuse to accept applications from an applicant who
has previously provided incorrect, incomplete or misleading information on his or her
personal history profile or during a recruitment process or committed plagiarism.
•For UNRWA internal staff, they are required to specify and include their current UNRWA
grade level. To do so applicants should select under “Category” RLG, scroll down to see all
categories, then select their local grade.
•Advertisements published only in English will only accept applications in English, and
Arabic submissions will not be considered.
•The Agency may disqualify applicants whose name appears on the UN Sanctions List or a
UN database of staff separated for reason of misconduct or of staff who separated whilst
misconduct processes were pending.
•UNRWA shares investigation and misconduct information with other UN Agencies, and past
and prospective employers, about staff members who have been separated for misconduct, or
who have separated whilst an investigation and/or disciplinary process for misconduct is
underway; and such persons may be prohibited from employment with the United Nations.
•The Agency will immediately disqualify applicants who are ineligible for any reason in
accordance with the Agency regulatory framework.
•UNRWA is funded almost entirely by voluntary contributions from UN member states,
regional bodies, business foundations and individual contributions. The mission of UNRWA
is to help Palestine refugees achieve their full potential in human development under the
difficult circumstances in which they live.
•Applications from UNRWA staff member who had been demoted with deferred eligibility
for promotion will not be considered.
•Applications from Staff members who were recipients under the Early Voluntary Retirement
or Exceptional Voluntary Separation Schemes will not be considered.
•Applications from Internal candidate serving for less than one year in their current post will
not be considered.
•The Agency reserves the right not to make an appointment, to make an appointment at a
lower grade, to make an appointment with a modified job description, or to change the
contract Modality.
•UNRWA reserves the right to proceed only with internal candidates or proceed with
candidates of an under-represented gender for any vacancy announcement when it determines
that the short-list for a single post at any grade level is excessively long.
•A candidate is not eligible for consideration if he or she was short-listed and found not
suitable for the same post within the previous 12 months unless the post description has since
been altered by 30% or more, as determined by ODCS.