ABOUT THE COMPANY:

Our name reflects our approach to complex human development challenges. Integrated. Customized. Connected. We deliver expert, thoughtful responses to these challenges. Our staff regularly contribute to national policies and guidelines, publish in leading journals and provide technical guidance to major development partners. Even when interventions require a narrow focus, we begin with the big picture in mind — thinking holistically in our search for solutions.

 

JOB SUMMARY

 

TITLE: Information Management Systems (IMS) Specialist

REPORT TO: Information Management Systems (IMS) Director, FHI 360 in Bangladesh

Location Dhaka, Bangladesh

FHI 360 is a non-profit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in Health, Education, Nutrition, Environment, Economic Development, Civil Society, Gender, Youth, Research and Technology; creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 60 countries, all 50 U.S. states and all U.S. territories.

We are currently seeking qualified candidates for the position of IMS Specialist for the Tuberculosis project based in Dhaka, Bangladesh. This position is dependent on receipt of funding.

Position Summary

Under the supervision of the IMS Director, the IMS Specialist will collaborate closely with the program team, technical partners, and various stakeholders, particularly the National Tuberculosis Control Program (NTP) and the Management Information System (MIS) of the Directorate General of Health Services (DGHS), as well as our software development partners. The primary focus will be on ensuring comprehensive development, effective management, and continuous maintenance of the national TB systems to uphold high standards of quality and support improvements within the NTP.

Key Responsibilities

• System Development and Customization
  • Support the IMS Director in developing and customizing the information management systems as per project requirements.
  • Ensure that the systems meet the specific needs of TB diagnostic data management and reporting.
  • Participate in the design and implementation of new features and enhancements.
• Integration Planning and Implementation
  • Collaborate with the IMS Director to plan and execute the integration between e-TB Manager, ASPECT and Janao.
  • Ensure interoperability between these systems, focusing on seamless data exchange and functionality.
  • Work closely with mPower team to integrate the systems with other National Health Information Systems (HIS) like DHIS2, HRIS and Shared Health Record (SHR)
• Data Management and Quality Assurance
  • Oversee data management processes within e-TB Manager and ASPECT, ensuring data accuracy, completeness, and security.
  • Implement data quality assurance measures and protocols to maintain high standards of data integrity.
  • Monitor and analyze data trends, identifying areas for improvement and optimizing data workflows.
• Training and Capacity Building
  • Conduct training sessions for end-users on the system operations and use of information management systems.
  • Provide technical support and guidance to users of e-TB Manager, ASPECT, and integrated HISs.
  • Collaborate with mPower team to build capacity among stakeholders for effective system utilization.
• Documentation and Reporting
  • Maintain comprehensive documentation of system configurations, integrations, and workflows.
  • Prepare regular progress reports and updates for the IMS Director and project stakeholders.
  • Work with MEL Team to document lessons learned and best practices for future reference and improvement.
  • Prepare deliverables for USAID, technical brief, technical highlights for the project milestones and achievements.
  • Prepare technical documents, end-user guidelines (user guide, training manual etc.)
• Technical Support and Troubleshooting
  • Act as a focal point for technical support, addressing issues related to system functionality and performance.
  • Troubleshoot problems reported by users, escalating complex issues to the IMS Director and technical teams as necessary.
  • Ensure timely resolution of technical issues to minimize disruptions in system operations.
• Project Coordination and Communication
  • Coordinate closely with the IMS Director, mPower team, and other project partners to align activities and achieve project milestones.
  • Communicate effectively with stakeholders to gather requirements, provide updates, and address concerns related to IMS.
  • Participate in project meetings, workshops, and reviews, contributing insights and technical expertise.
• Transitioning and Sustainability
  • Collaborate with stakeholders under the guidance of the IMS Director to develop transition plans ensuring their sustainability beyond the project lifecycle.
  • Work closely with the NTP and MIS teams to facilitate smooth transitions.
  • Identify potential risks and challenges in the transition process and develop mitigation strategies to ensure the systems are effectively integrated and adopted for enhanced TB programming outcomes.

Minimum Requirements

• Bachelor of Science in Computer Science and/or Engineering from a reputed university.
• Minimum 5years experience in software project management, preferably in HIS and e-Health domain.
• Experience in working with Opensource software development technologies and teams
• Experience in server management in Linux and Windows system
• Excellent interpersonal and teamwork skills.
• Competent in using Power BI and/or Tableau, DHIS2, Microsoft Office package, particularly, Word, Excel, and Power Point and with experience using database, data visualization and data analysis software.
• Ability to perform system administrative activities.
• Ability to work independently with minimal supervision and work with others effectively.
• Prior experience in international non- governmental organizations (INGOs) preferred.
• Fluency in English and Bengali language is required.
• Position open to Bangladeshi nationals or individuals who have the legal authority to work in Bangladesh.

The above statements are intended to describe the general nature and level of work and are subject to modification. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

FHI 360 is an equal opportunity and affirmative action employer. FHI 360 is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran with respect to policies, programs, or activities.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email CareerCenterSupport@fhi360.org.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

Please click here to continue searching FHI 360’s Career Portal.

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