Information System and Technology Officer

Requisition ID: req50965

Job Title: Information System and Technology Officer

Sector: Information Technology

Employment Category: Fixed Term

Employment Type: Full-Time

Open to Expatriates: No

Location: Monrovia, Liberia

Work Arrangement: In-person

Job Description

Over 80 years ago, Albert Einstein helped create the International Rescue Committee (IRC). Today, we are a leading humanitarian and development organization working in more than 40 countries and 26 US Cities to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. The IRC has been present in Liberia since 1996, serving as a lead partner in the health sector. The country program supports the Ministry of Health (MOH) in strengthening the health care systems and service delivery at all levels following the MOH national standards. 
In recent years, IRC Liberia has deepened its commitment to supporting local civil society organizations and community groups in their recovery efforts – first from the devastating civil war and now from the Ebola crisis. The Scaling Up Health Services Project presents an opportunity to bring these two critical elements together by strengthening civil society engagement in delivering health services and rebuilding health systems in Liberia.

Scope of Work

The IRC has entered into a cooperative agreement with USAID to implement the USAID Community Health Activity Liberia. The USAID Community Health Activity is a consortium consisting of IRC, Last Mile Health (LMH), Community Safety Initiative (CSI), and Development Education Network-Liberia (DEN-L). The consortium will strengthen the Liberian community health system by providing health care services in hard-to-reach areas and support sustainable country ownership of community-based health services through technical assistance and capacity building of Ministry of Health (MOH)/County Health Teams (CHTs). The project will increase service providers’ coverage in underserved districts and improve their capacity to deliver quality health services. It will also strengthen CHTs and communities’ capacity to plan, manage, and monitor health services. In addition, the project will directly work with local civil society organizations (CSOs) at the county and community level, providing them with funding opportunities and strengthening their technical and operational capacity to play a crucial role in service delivery.

Job Overview

The Information Technology department supports the organization’s work by providing reliable and scalable application development and ICT Infrastructure for the IRC’s offices in the US and worldwide, including many technologically challenging locations. Under the direct supervision of the Operations Coordinator and Technical support of the Regional IT Director, West Africa, and Great Lakes, the IT Officer contributes to the staff of the IRC Operations Department in the Liberia office. He will be responsible for all ICT and Internet-related problems and is expected to perform the following assignments:

Key Responsibilities

Provide direct technical support to all IRC Users on the country Program.

Level 1 Technical Support includes but is not limited to:

• Hardware and software repairs, observing warranty, and following IRC IT best practices.
  

Level 2 Technical Support includes but is not limited to:

• Microsoft Office Support, server virtualization and Cloud Solutions, administration, and domain integration on Windows servers
• Service-Now IRC IT Enterprise Ticketing Helpdesk System.
  

Specialized applications installation and support

• Budget vs. Actual (BVA) support – for the programs, supply chain, and finance teams.
• Box – storage and collaboration support and enforce data security and retention.
• Provide support to M&E in data collection and analysis tools (Comcare, Kobo, and Power BI, as well as other donors’ approved data tools)
• IT Operations Scorecard management
• GIS – Global Information Security updates and training for staff
• Microsoft Teams utilization
• Set up users’ email accounts, archiving, termination, and distribution group lists
• With the support of the Operations Coordinator, verify and provide technical support to procurement regarding purchasing ICT equipment and
• Ensure that the equipment purchased meets the proper specifications and conforms to the IRC standard specifications
• Install, document, maintain, and support wired and secured wireless networks with approved network devices (Meraki and Ubiquiti Unifi)
• Ensure data protection & backup systems are working correctly (software & hardware)
• Improve the Network Infrastructure (internet, through DCHP, DNS, filters, backups, print servers, etc.)
• Work with Regional/HQ IT Teams to update and disseminate the IT policy
• Participate in organization-level application and hardware testing

Promote Global Information Security

• Collaborate with the GIS/HQ and RITD to promote Information security training and awareness
• Conduct threat and phishing analysis and recommend remediation actions
  
• Promote IT Policy understanding and adoption
• Enforce data security and data retention

Vendor Management

• Work directly with Procurement and vendors in the country to obtain support, repair, and warranty information
• Hardware Inventory
• The IT Officer works with Global Supply Chain and Local Logistics and Procurement to distribute and track all hardware and software installations
• Ensure that all hardware and software comply with IRC Global Standard specifications

Reporting

• Provide monthly reports on IT activities.
• Share Reports on IT Score Cards Metrics status, Service Now, Box & RN utilization

Others

• Perform other duties as may be assigned by your supervisors

Key Working Relationships

• Position directly supervises:  None
• Other Internal and external contacts:
• Internal: Regular relationships with Project staff, HR, Finance, Grants, Supply Chain, and staff at all levels
• External:  Vendors, Service Providers, and Implementing Partners, as requested by the project leadership

Qualifications

Work Experience:

• Bachelor’s Degree or equivalent in Information and Communication Technology, a related technical discipline, including computer science, engineering, and information systems.
• Four years of relevant experience with international organizations
• Experience working with Network Infrastructure (LAN, WAN, Wireless, P2P, Server Virtualization, and Cloud Solutions.
• Experience with customer service (ITIL and Service Now), VSAT Technology, Microsoft Dynamics, MS Project, and MS Visio
• Must be able to work with limited supervision and exercise independent judgment in problem-solving
• Good Customer Care Service

Demonstrated Skills and Competencies

• Demonstrated success as an IT leader within IT systems and technologies and the Humanitarian sector
• Good collaborator and influencer with practical interpersonal and analytical skills. An individual who can work seamlessly across cultures and organizational units
• Excellent ICT service management skills focused on aligning IT with business needs
• Hands-on professional focused on results and quickly adapting to new working environments and team (Technology/Management)
• Able to work effectively in a highly matrixed structure