Information System Assistant

This position is located in the Office of the Chief, Field Technology Section (FTS) of the United Nations Mission in South Sudan (UNMISS), duty station Entebbe. The incumbent will report to the Chief FTS.

Responsibilities

Within delegated authority, the Information Systems Assistant will be responsible for the following responsibilities: Asset Management: – Creates notifications to the users and write-off of the equipment. – Maintains inventory and equipment master data. – Assists in the receiving, inspecting, and verification of all incoming ICT assets and supplies. – Issuance of ICT equipment and entering the records in the asset control system. – Monitors the physical inventory of stocked items on a regular basis to ensure the accuracy of records and the location of the property. – Maintains and controls proper records for all expendable and non-expendable ICT assets using the Organization’s enterprise asset management systems, such as UMOJA. – Generates reports using Power BI – Undertakes spare parts tracking and performs other related duties as required.

Server/Data Centre Administration:

• Provides the full range of technical assistance in the area of server operations and administration.
• Installs, configures, tests and deploys server systems hardware and software, to include Local Area Network infrastructure, Operating Systems (Unix, Linux, Mac OS), Electronic mail, Lotus Notes, Citrix, Database systems, Web Development software, Firewall systems, Network Services Server systems (DNS, DHCP, NFS, CIFS/SMB, mail relay, and various security software.
• Provides the administration, operation, technical support, and monitoring of server systems; undertakes complex trouble shooting of server systems.
• Works with other Units within the Service to maintain optimal 24/7 operations for the server systems operations.
• Provides input to identify the need for new systems or re-engineering of the existing systems.
• Responds to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards; implements Disaster Recovery/Business Continuity (DR/BC) and backup services following standard procedures.
• Participates in the security incident response activities; assists in the implementation, operation and maintenance of security controls; performs regular vulnerability assessments of production systems to identify weaknesses as well as to determine the need for updating systems with fixes and patches.
• Assists with the drafting of documentation and reports.
• Performs other related duties as required. Network Administration:
• Assists with the implementation of network projects in accordance with Mission requirements and applicable UN policies and standards.
• Assists with the review of network configuration to ensure maximum efficiency and optimal usage of resources.
• Supports the management of network backup and security enforcement policies.
• Assists other personnel and/or contractors assigned to the Network Administration Unit.
• Works as part of the team to ensure the integrity of the various internetwork connections within the missions Intra and Extranets.
• Assists with the implementation of new and emerging technologies for voice, video, and data integration.
• Operates and maintains the various implemented Data Security projects with emphasis in network security, monitoring, resourcing, and other UN standard technologies.
• Ensures the proper administration of access control lists including rights and privileges; participates in the security incident response activities.
• Participates in planning, implementing, operating and maintaining security controls; performs regular vulnerability assessments of production systems to identify weaknesses to bring to the attention of supervisors.
• Participates in all network implementations.
• Assists with the drafting of documentation and reports.
• Performs other related duties as required.

IT Service Support:

• Works as part of a team of service coordination staff.
• Assists with the receipt and logging of service requests in the automated request management system.
• Assists with tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
• Assists with the provision of basic training to end-users on the use of standard systems and applications.
• Provides input into the eventual drafts for end-user and/or technical documentation.
• Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, escalation status, and other related metrics.
• Escalates problems/tasks to the appropriate parties in accordance with established procedure; monitors problems to resolution; detects problem patterns and consult with the supervisor to recommend solutions.
• Assists with quality assurance procedures to ensure client satisfaction.
• Keeps abreast of developments in information systems and technology in order to make recommendations to supervisors.
• Serves as a team member for various special projects within FTS.
• Assists in the installation, configuration, and testing of audio, video conference, and desktop videoconference hardware/software using available communication and network connectivity.
• Performs other related duties as required.

ICT Security/ DRBC:

• Works as part of the team responsible for Disaster Recovery and Business Continuity plan (DRBC) implemented by the Mission.
• Assists with the implementation and testing of DRBC plans, and works within various teams related to DRBC management.
• Installs, operates and maintains multi-user information security systems including firewalls, malware detection/prevention systems, intrusion detection/prevention, network access controls, proxy servers, VPN, encryption, URL and content filtering systems in accordance with Organizational technology security standards.
• Provides input for other FTS Units to determine security requirements and integration of these requirements in the system design and operations.
• Maintains security procedures, including user identification and access control processes to specific ICT resources and data.
• Acts upon all security incidents and violations, including reporting them immediately to the FTS Security Coordinator; participates in incidents management activities.
• Assists with the regular security assessments of production and ICT resources to identify potential weaknesses for referral to supervisors; performs risk analysis and provide data for further analysis by supervisors.
• Maintains the scheduled updates for ICT systems with fixes and patches.
• Performs other related duties as required. Other duties and responsibilities common to the specialties above include, but are not limited to:
• Providing general assistance across the various fields of ICT support services in the Mission.
• Being part of cross-functional teams within FTS in order to assist with ICT related projects.
• Performs other related duties as required.

Work Experience

A minimum of five years of progressively responsible experience in office automation and Asset management-related functions including software, Windows 10 or 11 Operating System, local area networks, hardware/software configuration, and troubleshooting is required. The minimum number of years of relevant experience is reduced to three years for candidates who possess a first-level university degree or higher. Working knowledge in a complex technical environment and experience in Information systems support is required.. Experience in delivering Office 365 support services is desirable. Work experience within the United Nations system or similar international organization is desirable. Experience in the ERP system/United Nations property management and Field Support Suite system i.e. UMOJA and FSS are desirable.

Languages

• English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required.

Source: https://careers.un.org/jobSearchDescription/233190?language=en