INFORMATION SYSTEMS ASSISTANT, GS-5

The United Nations Global Service Centre (UNGSC) provides critical Supply Chain, Geospatial, Information and Telecommunications Technologies services and Training to all Secretariat Entities, Peacekeeping and Special Political missions, Agencies, Funds and Programmes of the UN system worldwide. This position is located in the Platform Support Unit (PSU) within the Infrastructure Operations Section (IOS) of the Service for Geospatial, Information and Telecommunication Technologies (SGITT) at UNGSC, Brindisi, Italy. The incumbent will report to the Chief PSU or designated officer.

Within delegated authority, the Information Systems Assistant will be responsible for the following duties:

•Acts as focal point for receipt and processing of user requests.

•Provides basic technical support on relevant hardware and software systems applications in assigned area.

•Installs application systems software and hardware according to specifications.

•Provides basic support in the planning, specification, design, development, implementation and maintenance of customized application software systems; works with senior IT staff on the definition and specification of requirements; builds, tests and modifies prototype application software based on detailed instructions; installs and maintains software systems.

•Supports senior staff in the creation and maintenance of application software within Lotus Notes, Microsoft Access and web-based architectures, etc.; assists in the preparation of technical and user documentation, as well as in the production of training materials.

•Provides support on software development matters, including security, data integrity and recovery; assists with needs assessment for new systems (including modifications to existing systems); performs ongoing reviews with users and developers and responds to requirements; requests, implements, provides operational support and maintains various applications.

•Maintains regular contact with users and technical staff in user offices and provides support as required.

•Conducts research on new technologies as requested; keeps abreast of developments in the field; assists in testing and evaluating new products and technologies.

•Supports operations on hybrid cloud services and on-prem infrastructure at data centres as well as overlays onto existing hosted server networks.

•Contributes to develop scripts for operation process automation based on systems engineering and configuration management frameworks.

•Continually explores, evaluates and recommends advanced technologies to provide higher quality service, scalability and modern architectural standards.

•Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision-making.

•Assists with visualizations and updating information material such as web pages or brochures.

•Performs other related duties as required.

High school diploma or equivalent is required.

At least five (5) years of experience in information systems analysis and programming, systems administration and maintenance, software development, technical writing or related area is required. The minimum years of relevant experience is reduced to three (3) for candidates who possess a first-level university degree or higher.

Experience with virtualization or containerization technologies in complex and multilocation environments is desirable.

Experience in managing virtual environments, monitoring tools and public cloud services is desirable.

Experience in supporting multilocation enterprise grade data center is desirable.

Experience in data analytics or related area is desirable.

Certification in ITIL is desirable.

Certification in Prince 2 Foundation is desirable.

Certification in Cloud is desirable.

Certification in Virtualization is desirable.

Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.