Information Systems Associate, G6 (Temporary Job Opening)

Org. Setting and Reporting

The position is based in the Office of the Senior Humanitarian and Reconstruction Coordinator for Gaza. On 22 December 2023, the Security Council adopted resolution 2720 (2023), requesting the Secretary-General, with the objective of expediting the delivery of humanitarian assistance to the civilian population in the Gaza Strip, to appoint expeditiously a Senior Humanitarian and Reconstruction Coordinator with responsibility for facilitating, coordinating, monitoring, and verifying in Gaza, as appropriate, the humanitarian nature of all humanitarian relief consignments to Gaza provided through states which are not party to the conflict, and further requesting that the Coordinator expeditiously establish a UN mechanism for accelerating the provision of humanitarian relief consignments to Gaza through states which are not party to the conflict, consulting all relevant parties, with the goal of expediting, streamlining, and accelerating the process of providing assistance while continuing to help ensure that aid reaches its civilian destination, and demanding that the parties to the conflict cooperate with the Coordinator to fulfil their mandate without delay or obstruction.

This temporary job opening is being published for the position of Information Systems Associate, based in Amman, Jordan. Under the overall supervision of the Deputy Chief of Staff, the incumbent reports to the Head of Administration Unit.

Responsibilities

Within delegated authority, the Information Systems Associate will be responsible for the following duties:

– Assists in monitoring personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly.
– Assists in performing software distribution updates, scripting, testing and support, and performs 1st-level desktop troubleshooting in conjunction with the Help Desk.
– Maintains and updates files (electronic and paper) and internal databases.
– Assists in routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.
– Assists in responding to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards, including receiving and logging problem calls or service requests in the automated tracking system with minimum delay.
– Attempts to resolve as many problem calls and/or service requests and on initial contact, including visiting user’s premises/offices to resolve problems on their desktop PCs
– Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
– Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.
– Provides basic training to end-users on the use of standard systems.
– Logs all actions in the automated tracking system, including site survey information, steps
taken to resolve problems or to complete a task, problems encountered, current status, etc.
– Escalates problems to the appropriate parties in accordance with the established procedure, including detecting problem patterns and recommending solutions.
– Keeps abreast of developments in technology both in the UN and in the industry in general.
– Serves as a primary focal point for property management processes and requirements relative to all ICT assets and equipment in the Office, including, receiving, inspecting, and entering assets transactions into the automated inventory management system in accordance with established procedures, monitoring inventory levels, etc.
– Performs Requisitioner roles in an Enterprise Resource Planning (ERP) system for all ICT related services, including preparing scope of works/specification of requirements, soliciting multiple bids from various vendors, technical evaluations, subsequent contracts management, and related functions.
– Assists with administration and/or management of all commercially acquired GSM, ISP, and other related services, including monitoring and analyzing of the usage, planning, troubleshooting, resource allocation, billing actions, including cost recoveries, as/if necessary, and other related actions.
– Compliance with corporate information management and technology standards, guidelines, and procedures for the OSHRC technology environment.
– Ensure that all staff can use MS Teams for their communications and one-one meetings.
– Installation of commercial and in-house developed software and related upgrades on a timely basis.
– Ensure that all OSHRC laptops/servers are secured with a corporate Symantec Cloud base antivirus system.
– Ensure that OSHRC team site and OneDrive are functioning and configure for all staff.
– Maintaining the stock of ICT supplies and spare parts in cooperation with the Administration and Procurement Teams.
– Provide the necessary advice and assistance in procurement of equipment, provision of technical specifications, review of bids, inventory of assets, maintenance of reference libraries, etc.
– Participate in development and implementation of ICT annual plan and Standard Operating Procedures for ICT services.
– Prepare mobile phone and telephone monthly summary, communicate with staff to refund personal use, and prepare monthly personal bills deduction sheet.
– Assist in ICT asset management process (physical verification, serialization and disposal)
– Performs other duties as required.

Competencies

PROFESSIONALISM: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Able to perform analysis, modelling and interpretation of data in support of decision-making.

CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

TECHNOLOGICAL AWARENESS: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Education

High school diploma or equivalent is required.

Work Experience

A minimum of seven (7) years of progressively responsible experience in end-user device information technology systems analysis and desktop programming, PC systems administration, and maintenance, desktop image software development and technical writing for IT Services or a related area is required. The minimum years of relevant experience is reduced to five (5) years for candidates who possess a first-level university degree or higher.

Experience in the configuration of desktops, laptops, hardware, and software is required.

Experience in user support and/or helpdesk-related services is desirable.

Working experience in MS SharePoint, MS Teams, Webex, and OneDrive is desirable.

Working experience in Networking (Cisco switches, Sophos firewall and MikroTik routers) is desirable.

Working knowledge of the UN standards related to Information Technology system and procedures is desirable.

Experience working with the United Nations, or other comparable international organization is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this position advertised, fluency in English and Arabic (both oral and written) is required. Knowledge of another UN official language is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.

Special Notice

This is a project-funded post. This temporary position is currently available through 30 September 2024, with the possibility of extension subject to satisfactory performance and availability of fund.

The contract will be administered by United Nations Development Programme (UNDP) on behalf of OCHA.

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. This position is a General Service position and will be based in Amman, Jordan. Candidates of the General Service category are required to be authorized to work in the country where this position is located.

Appointment against this post is on a local basis.

While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post.

Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station.

Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation.

Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as “retirement.” Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service.

The United Nations Secretariat is committed to achieving a 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

An impeccable record for integrity and professional ethical standards is essential.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.

By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions.

Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.