Job Opening
Job Opening ID: 224792
Job Network : Information and Telecommunication Technology
Job Family : Information Management Systems and Technology
Category and Level : Professional and Higher Categories, P-3
Duty Station : GENEVA
Department/Office : Office of the High Commissioner for Human Rights
Date Posted : Dec 29, 2023
Deadline : Jan 4, 2024

Org. Setting and Reporting
This position is located centrally in the Policy Planning, Monitoring and Evaluation service of the office of the High Commissioner for Human Rights (OHCHR), Geneva. Under the overall guidance of the Chief of Service the incumbent reports to the Programme Officer. OHCHR’s web-based Performance Monitoring System (system) is a tool tailor-made to facilitate planning, monitoring and reporting in line with results-based management (RBM) principles and standards used by all OHCHR entities.
Responsibilities
The Information Systems Officer may be responsible for the following duties in relation to the Performance Monitoring System:

• Manages all IT related aspects of the project involving feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems.
• Develops detailed system and other functional specifications and user documentation for systems.
• Provides specialized advice to users, analyzing users’ requirements and translating these into new applications; determines application systems integration and linkage issues.
• Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc.
• Develops and maintains computer programs that require integration of the Performance Monitoring System and other interrelated systems and program elements within OHCHR and the UN Secretariat; ensures appropriate data security and access controls considering both local and wide area issues.
• Organizes and performs unit and integrated testing, designing and utilizing test bases; assists users in acceptance testing.
• Develops training materials, operating and user manuals; trains staff in assigned systems.
• Ensures appropriate planning and training of those responsible.
• Researches, analyzes and evaluates new technologies and makes recommendations for their deployment.
• Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc.
• Provides guidance to, and may supervise, new/junior staff, consultants, etc.
Competencies
• PROFESSIONALISM: Knowledge of information technology/information management, particularly in systems analysis, database design and programming. Knowledge of several high level programming languages and significant exposure to and demonstrated proficiency in all aspects of programming and analysis, including structured/object-oriented design, relational systems, scripting and query languages, document design and management, hardware and software requirements, systems facilities and execution protocols. Strong analytical and problem-solving skills, to include proficiency in the development and implementation of systems of moderate size/complexity. Knowledge of interactive systems; good knowledge of organization’s information infrastructure and IT strategy as it relates to user area(s); independently maintains assigned systems and develops innovative approaches to resolve a wide range of issues/problems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

• PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

• CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Education
Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field. A first-level university degree in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree.
Job – Specific Qualification
Not available.
Work Experience
A minimum of five (5) years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems or related area is required.

Experience in software development using Microsoft C# programming language, HTML, Javascript and relational databases such as Microsoft SQL server is desirable.

Experience working with Microsoft Visual Studio, Telerik controls, and Azure DevOps is desirable.

Experience with the implementation of results-based management systems in organizations is desirable.
Languages
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. knowledge of French is desirable. Knowledge of another UN official language is an advantage