Information Systems Technician

PAHO Country Offices are responsible for ensuring that the Pan American Health Organization / World Health Organization (PAHO/WHO) country program of technical cooperation and its country presence provides adequate support to the national health development process and, at the same time, enables the country/ies to shape the subregional, regional and global health agendas. The PAHO/WHO Country Office is the basic organizational unit for technical cooperation within the country/ies, drawing on PAHO/WHO resources from all levels and all parts of the Organization.

DESCRIPTION OF DUTIES

Under the general supervision of the Director, Information Technology Services (ITS), and the direct supervision of the Administrator, PANAFTOSA, the incumbent is responsible for, but not necessarily limited to, the following assigned duties:

• Plan, develop, implement and manage information systems, in accordance with the Organization’s rules, regulations, policies, standards, procedures and practices for information systems and telecommunications operations;
• Provide Tier 1 IT support and ensure that the Office’s day-to-day infrastructure and telecommunications operations are efficiently and effectively managed to guarantee a consistent level of customer service;
• Lead projects for the expansion of information systems (IT) services in the Office; prepare technical reports of prospective projects including performing technical cost-benefit analyses in order to propose the best solution to meet the requirements;
• Implement, disseminate and enforce the methodology of Systems Development and Organizational Management in accordance with PAHO IT Enterprise Architecture Principles; identify projects and conduct feasibility studies of IT to support compliance with the organization’s strategic management systems;
• Conduct analyses of organizational processes and needs and propose viable information systems solutions;
• Coordinate, supervise and verify the optimal performance of the Internet links of the Office. Monitor compliance with Service Level Agreements (SLAs) offered by Internet Services Providers (ISPs). Ensure that the Internet Service Provider provides the contracted bandwidth, evaluate utilization and recommend required improvements according to the Office needs and following the criteria established by the Department of Information Technology (ITS).
• Support the implementation of the PAHO Management Information System (PMIS) and provide on-going support on an as-needed basis;
• Provide technical support on development and implementation of virtual collaboration, and Information Systems, for technical and administrative areas using the latest information and communication technologies, such as web, intranet, distant learning, social media, and social networking platforms;
• Develop and implement business continuity plans for IT, ensure risk mitigation for all IT projects and services; ensure that all servers connected to the network are located in one secure location and are under the appropriate internal controls, including the organization and storage of network documentation, systems, projects and resources;
• Ensure a backup plan for all data and information that meets the minimum backup requirements as established by policy for Representations and Centers and in accordance with the Organization’s standards;
• Ensure that both hardware and software are properly configured for current and new network equipment such as network cables, switches, hubs, routers, access points, servers, printers, desktop PCs etc.;
• Manage the implementation, maintenance and enhancement of all IT security measures as per Information Technology Services (ITS) and Information Security Officer requirements and recommendations;
• Manage corporate IT equipment (servers, computers, UPS, network equipment, mobile devices, etc.) and essential software management tools in coordination with the Information Technology Department (ITS) of the Headquarters Office in Washington, DC;
• Ensure the implementation of IT systems or network expansion, as per strategic expansion/development plans led by ITS, ensure that the device configuration complies with the standards established by ITS;
• Manage the licenses being used at the Office, ensuring that all software being used on the Organization’s computers is supported by a current license held by ITS or locally by the Center;
• Maintain the inventory of all equipment and software, update the devices as per ITS guidance; install and configure new equipment under the direction of the ITS department;
• Monitor and perform initial assessment and maintenance of the office local wired and wireless network, telephony and VoIP system, in compliance with Organizational standards and coordination with the ITS department;
• Establish, disseminate and enforce systems development methodologies and assume the Project Manager role for all Information and Communication Technology (ICT) projects in the Center; ensure that requirements and/or terms of reference for each project are clearly defined and delivered on, risks are identified and mitigated and request for proposal (RFP) processes and procedures are carried out in accordance with the Organization’s Procurement Rules and Procedures;
• Conduct analysis of organizational processes and suggest changes supported by IT; drive process improvements as applicable;
• Provide proper access to the Organization’s resources according to the established access and security guidelines;
• Provide support and monitoring solutions for problems in legacy systems, telephone systems, printers stations, scanners, and network & communications equipment, projection equipment and video conferencing;
• Perform other related duties, as assigned.

REQUIRED QUALIFICATIONS

Education:

• Essential: Certificate of completion of high school. Formal training in information systems and/or networking.
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position.  WHO, only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO).

Experience:

• Essential: Seven years of experience in the application of information processing techniques with a focus on business process analysis and project management, or five years of experience in implementation and management of information systems and networking functions, and one year of college or university level courses towards a declared major/minor in the area of computer science/information systems or related field, or three years of experience in implementation and management of information systems and networking functions, and two years of college or university level courses towards a declared major/minor in the area of computer science/information systems or related field.

Languages:

• Very good knowledge of Portuguese and a working knowledge of English.

Source: https://careers.who.int/careersection/ex/jobdetail.ftl?job=2403955&tz=GMT%2B05%3A30&tzname=Asia%2FCalcutta