Information, Technology and Communication Assistant

Details

Mission and objectives

UNICEF is mandated by the United Nations General Assembly to advocate for the protection of children’s rights, to help meet their basic needs and to expand their opportunities to reach their full potential.
UNICEF is guided by the Convention on the Rights of the Child and strives to establish children’s rights as enduring ethical principles and international standards of behaviour towards children.
UNICEF insists that the survival, protection and development of children are universal development imperatives that are integral to human progress.

Context

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.
The UNV assignment is part of the UNICEF, Office of Innovation, a creative, interactive, and agile team in UNICEF. We sit at a unique intersection, where an organization that works on huge global issues meets the start-up thinking, the technology, and the partners that turn this energy into scalable solutions.
The UNICEF Office of Innovation (OOI) is a new office for UNICEF with the main office in Stockholm and hub offices being established in Helsinki, Copenhagen, Geneva and Barcelona.
As the office expands and implements updated technology-based project, there is a need to expand the ICT support offered to our users as well as provide additional capacity with implementation user training. This opportunity offers a unique working experience within the UNICEF innovation environment and access to the wider team and learning opportunities.

Task description

Within the delegated authority and under the supervision of the Senior ICT Associate or his/her designated mandated representative(s), the UNV ICT Assistant will:
• Perform a full range of procedural activities in support of ICT, including IT systems and infrastructure, including troubleshooting hardware, software, and network issues
• Install, configure, and maintain IT systems and equipment, including desktops, laptops, printers
• Manage and maintain user accounts and permissions
• Train users on the use of IT systems and applications
• Maintain ICT inventory, this may require the incumbent to lift, move, mount, or store equipment
• Research and recommend new IT solutions
• Support the implementation of ICT projects
• Provide support of ICT incidents assigned in the service management tool
• Any other related tasks as may be required or assigned by the supervisor.
Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities:
• Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day);
• Be acquainted with and build on traditional and/or local forms of volunteerism in the host country;
• Provide annual and end of assignment self-reports on UN Volunteer actions, results and opportunities;
• Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.;
• Assist with the UNV Buddy Programme for newly-arrived UN Volunteers;
• Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.
Results/expected outputs:
• As an active UNICEF Office of Innovation team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNICEF and its beneficiaries in the accomplishment of her/his functions, including:
o Provision of ICT customer service support.
o Handling and resolving of routine as well as minor specialized processes and delivery of ICT services.
o ICT systems are functioning as designed.
o Assist with keeping staff aware of new software releases, tools and equipment.
• Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment.
A final statement of achievements towards volunteerism for peace and development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed.