Information Technology Operations Officer

BACKGROUND AND RATIONALE:

• These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ) and report to a more senior Information Technology (IT) Officer.
• Job holders are likely to be working under the supervision of a more experienced staff member, receiving guidance and feedback on work performed. They actively contribute to the compilation, analysis, maintenance and reporting of IT data to maximise the effectiveness of IT services. They resolve daily issues and provide timely support to the design, development, and usage of systems.

THE ROLE

To support the delivery of efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):

• Support the budgeting, planning and deployment of IT and Telecommunications systems that are aligned with business needs, in accordance with WFP corporate standards.
• Provide support to maintain IT and Telecommunications systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.
• Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required.
• Provide data and documentation to support the procurement of TC/IT equipment and services at and in line with WFP rules and regulations.
• Collate data and contribute to the preparation of accurate reports on IT/TC investments and costs, providing information to inform decision-making by stakeholders.
• Develop technical skills and knowledge, and build awareness of industry developments.
• Respond to queries from users, understanding and resolving issues, providing advice and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
• Guide junior staff, acting as a point of referral and supporting them with analysis and queries.
• Support the capability building of staff through the organisation and/or review of training programs aimed at developing skills/knowledge in IT and TC.
• Coordinate with other UN agencies in order to network, align activities and support possibilities of inter-agency collaboration in the field of IT and Telecommunications.
• Interact effectively with colleagues and user groups to understand their needs and provide appropriate technical support.
• Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
• Follow operational plans and deliver resource requirements at the onset of an emergency.
• Other as required.

QUALIFICATIONS AND EXPERIENCE

• Education: Advanced university degree in Computer Science or other relevant field, or First University degree with additional years of related work experience or trainings/courses.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• At least one year of professional relevant experience in the design and implementation of ITIL service management systems for handling customer requests.
• Has performed user support activities resulting in timely, high-quality delivery of services to user community, including the emergency operations user community.
• Has assisted with the specification, development, research and evaluation of client standards.
• Language: Fluency (level C) in Spanish language and at least intermediate (level B) in English.

Source: https://wd3.myworkdaysite.com/en-US/recruiting/wfp/job_openings/job/Guatemala-City-Guatemala-The-Republic-Of/Information-Technology-Operations-Officer-NOA_JR105688