JOB DESCRIPTION

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

IT Infrastructure and Capacity Planning

• Recommends the direction for LAN/WAN, internet, wireless, and remote access services.
• Works with client teams to gather requirements.
• Analyzes and documents requirements.
• Determines requirements impact on existing architecture, work processes, and systems.
• Determines infrastructure systems specifications, input/output processes, and working parameters for hardware/software compatibility.
• Adheres to policies, processes, and standards.

Deployment and Management of IT Infrastructure

• Deploys and reviews new, modified, or enhanced system hardware and software components or services.
• Installs, configures, and maintains system hardware and software components.
• Maintains local internet, remote access, VPNs, and connectivity protocols.
• Assesses service performance risks and assists development of contingency plans.
• Researches, analyzes, and implements software or hardware changes to rectify any issues.

Telecom & Print Systems Management

• Configures and maintains routers, switches, and hubs for the enterprise network.
• Designs, implements, and manages voice network configurations (including IP telephony and VoIP).
• Deploys and reviews new telecommunications components and services to ensure they meet client expectations.
• Analyzes and resolves issues related to facilities bandwidth requirements, capacity planning, and analyzes system interdependencies.
• May develop and implement strategies to identify future client and technology bandwidth and capacity needs.
• Leads site specific disaster recovery plans. Designs, implements, and operates centralized printing infrastructure.

Power & HVAC Systems Operations

• Supports the Infrastructure Engineer in designing stable power networks (generator, UPS, Solar).
• Works with contracted vendors to ensure optimal operation of power solutions including supervising preventative maintenance.
• Manages data center infrastructure operations (HVAC, fire suppression).

FCAPS Management (Fault, Configuration, Accounting, Performance & Security)

• Monitors network/telecommunications activity and logs problems.
• Reviews facilities bandwidth requirements and system interdependencies.
• Adjusts bandwidth on routine basis and provides input to capacity planning activities.
• Assesses network performance to ensure that it meets the present and future needs of the business.

Customer Support

• Provides support for connectivity or related network/communication issues for the user community.
• Provides documentation, training, and guidance for IT clients.
• Provides responsive support for problems found during normal working hours as well as outside normal working hours.

Vendor Management

• Works with vendors to resolve network/telecom problems.
• Monitors services provided by vendors to ensure service levels meet requirements.
• Supervises on-site preventative maintenance of infrastructure.
• Evaluates vendor solutions to ensure compliance with requirements and cost-effectiveness.
• Notifies management when contract requirements are not being met.
• Maintains call accounting software and reviews all invoices.
• May resolve invoice discrepancies

Research/Evaluation

• Conducts technical research on network/telecommunications upgrades and components to determine feasibility, cost, time required, and compatibility with current system.
• Develops and maintains metrics around the system and institutes a process for continuous improvement.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required Professional experience

• Minimum 6 years’ experience in a similar role with advanced network, cloud and/or systems related vendor certifications.
• At least 3 years’ work experience in design and operation of enterprise IT networks.
• Possesses advanced knowledge of enterprise systems and cloud expertise – Azure, Amazon Web Services, MS Servers, Active Directory, DNS, DHCP, O365.
• In-depth working experience with performance and status monitoring systems and protocols – SNMP, WMI, NetFlow.
• Comprehensive understanding of networking technologies and related infrastructure.
• Exceptional analytic and troubleshooting skills for solving problems.
• Understands how emerging technologies and service providers can be utilized to improve existing systems and/or increase operational efficiency.

Required Education & Certification

• Bachelor’s Degree in Computer Science, Information Technology, Electrical and Electronic Engineer or other related specialized training, or equivalent work experience.
• Technical certification in one or more IT disciplines or technology. E.g. Microsoft Certified Systems Engineer. Cisco Certifications (CCNA), ITIL.

Preferred Knowledge and Qualifications

• Good customer service skills and experience.
• Negotiation and complex problem-solving skills.
• Effective in written and verbal communication in English.
• Strong ability to work as part of a team and coordinate with all staff.
• Able to work under tight deadline and cope with pressure.
• Cloud infrastructure management (including Azure, AWS).
• Cisco Meraki solutions design, deployment and operation.
• Emerging network technologies management (e.g., SD networks).
• Operation and maintenance of HVAC systems.
• LAN/WAN/WiFi /network systems management.

World Vision Kenya is part of the Inter-Agency Scheme for the Disclosure of Safeguarding-related Misconduct in Recruitment Process within the Humanitarian and Development Sector and all candidates will thus be screened as appropriate for any safeguarding related misconduct.

World Vision Kenya does not, and will never, solicit money for any part of its recruitment processes including short-listing, interviews, background, and/or medical check-ups.

World Vision Kenya will not be responsible for such fraudulent correspondence or any loss of money or theft which may result from anyone engaging in any fraudulent recruitment activity.

Applicant Types Accepted:

Local Applicants Only