Percepta
Job title:
Instructional Designer
Company
Percepta
Job description
Instructional DesignerLocation – Dunton, Essex and Daventry, Northamptonshire. This is a Hybrid role which will require a minimum of 3-4 days in the office and you must be willing to travel to Dunton, Essex and Daventry, Northants with some travel to Cologne.Working hours – Monday to Friday 8.30am to 5.00pm however flexibility is required.Annual Salary – Up to £35,260 plus company benefitsAt Percepta, we bring first-class service across each market we support. As an Instructional Designer in the UK, you’ll be a part of creating and delivering amazing support, while also enjoying the satisfaction of being part of a unique culture.What You’ll Be Doing:Instructional Designer analyzes the training needs for client-based programs. Works closely with clients to assess, develop, and implement training materials. Designs and develops new hire, cross-training, and other training materials using ADDIE and other curriculum development methodology. Evaluates and administers traditional and eLearning training solutions using various multi-media formats and authoring tools. Assess content development effectiveness to enhance training content as needed. Partner with Operations, Clients, and all other stakeholders to build knowledge checks, assessments, and training recommendations when needed.During a Typical Day, You’ll:
- Design, Development, and Implementation (60%)
- Design and develop learning objectives and outcomes.
- Partner with internal and external clients to create and edit training materials.
- Using Adult Learning Principles select the most effective instructional methods for delivery, including but not limited to, eLearning, Self-Paced Training, Instructor-Led Training (ILT), or Virtual ILT delivery methods.
- Design and develop facilitator and participant material for new hire, continuous, and cross- training by project.
- Design practical application scenarios including practical application exercises, role-plays, case studies, games, and simulations.
- Develop and maintain knowledge artifacts to be used in both training and production.
- Develop and conduct Train-The-Trainer (TTT) sessions.
- Maintain source materials and final content in a shared location (SharePoint) to be used for future development needs.
Project and Program Management (20%)
- Develop timelines and project plans for development, deliver project plans, and receive approval of timelines.
- Partner with all customers, (internal and external) to identify training needs by program.
- Schedule and lead regular project meetings with all clients (internal and external) to include communication of project status and development.
- Provide project status updates and any possible risks to Training Supervisor in a timely manner. Partner with Training Supervisor to develop action plan to address risks and meet timelines.
- Conduct post-project analysis to determine the quality of implementation and provide feedback recommending training modifications.
Training Analysis/Evaluation (20%)
- Conduct Front End Analysis (FEA) to identify curriculum objectives and development needs. This includes working closely with the client to identify scope, objectives, and approach of project.
- Conduct analysis on operational performance to identify knowledge gaps.
- Develop training action plans for individuals and groups based on performance needs.
- Using defined program metrics, measure the effectiveness of training and modify content when gaps are identified.
- Develop evaluations of content that are linked to the performance objectives to aid in validating content effectiveness.
What You Bring to the Role:Education
- University Undergraduate Degree (preferably in Instructional Design, Education, Adult Learning/Training, Graphic Arts, or other related educational fields) and relevant curriculum design experience required, or a combination of education and experience
- ISD Certifications are highly desirable
- Certifications in design programs (Articulate, Camtasia, Captivate, etc.) are highly desirable
Experience
- Mid-level professional training and development experience
- Practiced Instructional or Curriculum Design preferred
- Call Center experience is preferred
What You Can Expect:
- Life Assurance 4 x annual salary, contributory pension scheme, private medical and comprehensive travel insurance for you and family in line with Scheme rules.
- 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 25 days annual leave plus bank holidays.
- Discounted dental scheme, discounts on brand new vehicles and Employee Assistance Program (EAP).
- Free eye test with money towards new prescription glasses.
About Percepta:Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.Our values are the heartbeat of our organisation, and we live, breathe, and play by them every day.As a Percepta team member, you can expect:Culture of Service – to be treated like you are the customer from day one
Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect – a team that is accountable, dependable and gives you their full attention
Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth – lots of learning opportunities for aspiring minds
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.#LI-Hybrid
Expected salary
£35260 per year
Location
Basildon, Essex
Job date
Thu, 01 Aug 2024 02:48:05 GMT
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