Intake & Brief Intervention Worker

Brisbane Youth Service

Since 1977, Brisbane Youth Service (BYS) has worked to create new futures for vulnerable young people at risk of homelessness aged 12-25 years and their children.

We are seeking a highly motivated Intake and Brief Intervention Worker to join our team. This position provides young people who are homeless or at risk of homelessness with solution focused crisis and brief interventions and thorough assessment and referrals, both internal to BYS and to the wider community.

Employment Type & Hours:

Full-time tendersglobal.net 76 hours per fortnight [with flexible work arrangements]

Conditions

Level 4 – Social, Community, Home Care & Disabilities Services [SCHADS] Award 2010 + Salary Packaging

• Generous salary packaging benefits with flexible work arrangements available
• 5.5 weeks annual leave
• Great team culture – incl. national Voice Project’s 2022 Best Workplace Winner!

Selection Criteria:

In addition to submitting a resume or CV, applicants must address the selection criteria [below] in their cover letter to be considered for shortlisting.

Selection Criteria:

• Understanding of and commitment to BYS vision, objectives and practice framework
• Demonstrated understanding of the issues impacting young people experiencing or at risk of homelessness
• Demonstrated ability to undertake thorough assessments of a young person’s situation and support needs, including risk assessments
• Demonstrated ability to work holistically with vulnerable young people, building trusting relationships and delivering solution focussed crisis and brief interventions
• Strong communication skills, including interpersonal skills and writing skills and the ability to advocate effectively on behalf of other
• Strong organisational and planning skills and the demonstrated ability to work independently and prioritise and manage competing demands

Education, Qualifications, Requirements [Mandatory]:

• A tertiary qualification in Social Work, Human Services, Social Science, Psychology or similar
• Current Queensland driver’s license
• Working with Children Suitability Card [Blue Card] / willingness to obtain a Blue Card prior to commencement
• Evidence of vaccination, immunity, or medical exemption for the following preventable diseases prior to commencement: Measles, Mumps, Rubella and Varicella [Chicken Pox]; Pertussis [Whooping Cough]; and COVID-19
• Three relevant references, including most recent Manager, if relevant

Skills & Experience:

• Experience working with vulnerable young people
• Experience in a front-line service delivery setting (desirable)
• Experience working collaboratively with other agencies

Personal Attributes:

• Ability to stay calm under pressure
• Personal drive and integrity
• Consultative and collaborative working attitude
• Commitment to a learning culture and ongoing professional development

Service Delivery:

• Complete thorough assessments and provide crisis and brief interventions with young people
• Provide centre based and phone support and mobile support including home visits
• Facilitate referrals and support young people to access housing, legal, physical and mental health support, education and employment, and engage with their community
• Facilitate appropriate referrals of young people where ongoing support is required
• Participate in shared organisational service delivery, including Needle and Syringe Exchange, rostered centre-based work and outreach
• Create and maintain case plans and case notes in line with organisational policies and procedures
• Develop networks and collaborative relationships with internal and external providers
• Assist with keeping shared service delivery space clean and operational
• Collect and maintain accurate client data, to contribute to monitoring, evaluation and reporting on program performance
• Participate in both quantitative and qualitative data collection to support BYS continual quality improvement and evaluation on program performance
• Participate in staff training and development activities as required
• Participate in case planning and review and service planning
• Transport groups and individuals to appointments, meetings, and any other activities as require

People, Culture, Safety:

• Contribute to a culture of respect, optimism, accountability and resilience in line with organisational values
• Protect and promote the rights of children and young people, including making decisions compatible with the Human Rights Act 2019; and responding to and reporting suspicions and disclosures of abuse or harm
• Ensure a healthy and safe workplace for all by adhering to BYS Work Health and Safety Policy, Procedures and Practices
• Participate in supervision, team meetings and performance reviews
• dentify and participate in training and professional development opportunities
• Where agreed with the Manager, supervise students, project staff and volunteers
• Where agreed with the Manager supervise students

Administration:

• Undertake all administrative functions relating to the role in accordance with relevant policies and procedures
• Submit timesheets and leave requests accurately and on time on a fortnightly basis, in accordance with relevant legislation and organisational policy and procedure
• Prepare reports as required
• Undertake any other tasks as required

Don’t meet all the Criteria?

At BYS, we actively promote diversity and inclusion and provide a supportive team environment for everyone. We do not discriminate on the basis of ethnicity, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or marital status.

Research shows that women and people from Aboriginal and/or Torres Strait Islander backgrounds are less likely to apply for a position until they meet 100% of the criteria. So if you don’t have all the qualifications or experience required for the role, please consider applying for a position with us anyway. We encourage applications from minorities and are committed to our workforce reflecting the diversity of the young people that we support.

• 30% of the young people we support are Aboriginal and/or Torres Strait Islander
• Almost 1 in 4 identify as LGBTIQAP+
• 11% are culturally and linguistically diverse

Interviews may take place progressively for successfully shortlisted applicants with an immediate start available.

Please visit our website for more information about working with BYS: https://brisyouth.org/.

We look forward to hearing from you!