Job Overview
The intake coordinator leads intake services for all new walk-in clients and most returning clients to the IRC. The coordinator plans and implements intake-related activities and systems, supervises an intake specialist and volunteers, ensures goals are met, and satisfies compliance and reporting responsibilities for the assigned activities. The coordinator will work directly with clients in a fast-paced environment while maintaining professional standards and best practices with timely enrollment, referrals to appropriate services, and client communication. The coordinator also conducts outreach to eligible populations and communities and supports immigration service administration.
Responsibilities
Intake coordination:
- Oversee and conduct eligibility screenings for walk-in clients including asylees, parolees, SIVs, secondary migrant refugees, certified and pre-certified victims of trafficking, asylum seekers and anyone seeking immigration legal services.
- Maintain up-to-date knowledge and eligibility criteria on all programs offered by IRC, including but not limited to Maryland state funded programs, federally funded programs such as the Matching Grant program, Temporary Assistance to Needy Families (TANF), assistance programs for victims of human trafficking, financial capability services and immigration legal services. Refer eligible clients to appropriate IRC programs using the identified program process.
- Maintain up-to-date knowledge about community resources and refer ineligible clients to community resources such as local Departments of Social Services, shelters, food banks, crisis centers, and others as applicable.
- Develop and maintain effective data tracking systems for intake services, and produce high quality program reports as needed
Supervision, outreach, and other responsibilities:
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Manage a team of staff, volunteers, and interns supporting intake activities in accordance with IRC’s People Manager Standards.
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Comply with agency policies, protocols, and case management best practices.
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Represent IRC in meetings with community partners to provide accurate information about IRC services.
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Conduct outreach to potential clients and community partners about specific IRC programs or services, in collaboration with program managers and senior leadership team
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Support the delivery of client orientations
Other duties as assigned
Requirements
- Undergraduate degree in a field in the humanities, social sciences, or social work preferred.
- Minimum of 2-3 years of full-time relevant work experience at a non-profit agency or other public service environment. Experience in case management or legal services preferred.
- Knowledge of and interest to continue learning about public benefits and community resources for humanitarian immigrant clients.
- Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
- Experience working in a multicultural environment and with individuals who are Limited English Proficient (LEP). Demonstrated success working and communicating effectively in a multi-cultural environment.
- Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties and manage time effectively in a fast-paced environment. Exceptional attention to detail required.
- Interest and ability to contribute both independently and as a team lead.
- Proficient in Microsoft Office (i.e. Word, Excel, Outlook) and web-based applications (i.e. Google forms, Box, ETO, databases).
- Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is strongly preferred.
Working Environment:
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
How to apply
Please apply on our website:
https://careers.rescue.org/us/en/job/req55147/Intake-Coordinator