Intake Manager

Organizational Context

About the IFRC

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian network, with 191-member National Red Cross and Red Crescent Societies. IFRC works to meet the needs of vulnerable people before, during and after disasters, health emergencies and other crises. IFRC has its Headquarters in Geneva, Switzerland and a global team.  IFRC also has country cluster delegation and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat.

IFRC’s Strategy 2030 made trust and accountability a transformation priority (Strategy 2030, pages 20-21). Trust is essential to IFRC’s relationships and enables us to partner with communities and our National Societies, develop a productive and healthy volunteer and staff base, and to save lives through vital humanitarian work. As part of this transformation priority, IFRC has deepened its efforts to build effective and agile ways of working, which ensure impactful humanitarian services, while preventing, identifying, and responding to instances that are contrary to the seven fundamental principles of the Red Cross and Red Crescent Movement: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.

About the Office of the Internal Audit and Investigations (OIAI)

OIAI comprises two key functions: audit (internal and external) and investigations. The role of OIAI is to support IFRC to meet its obligations for good governance, accountability, transparency, and probity to its stakeholders. OIAI is an independent and objective assurance and investigation function that adds value to and helps enhance the operations of the IFRC and its members. OIAI helps the organisation accomplish its objectives by bringing a systematic and disciplined approach to evaluate and improve the effectiveness of governance, risk management, and control processes.

To ensure transparency and independence, OIAI has a dual reporting line to both the Secretary General and the Audit and Risk Commission (ARC). OIAI reports to the Secretary General to establish direction and for support, and administration, and to the ARC for strategic direction, reinforcement, and accountability. OIAI provides global investigation and assurances services to IFRC, with team members based in all IFRC five regions.

The Investigations section of OIAI is led by a Head of Investigations, and includes the Intake Team, an Investigation Team, and a Prevention Team.

OIAI’s Vision and Mission

OIAI’s vision is to drive positive change to enable IFRC to remain a dynamic global network of organisations that make a difference to the communities we serve. OIAI’s mission is to protect and enhance the value the IFRC brings to the world’s most vulnerable. It does this by providing independent, objective, timely and insightful risk-based assurance, investigation, and advisory services.

OIAI’s mission is to protect and enhance the value the IFRC brings to the world’s most vulnerable. It does this by providing independent, objective, timely and insightful risk-based assurance, investigation, and advisory services.

Job Purpose

Located within the investigations section of the OIAI, this position is responsible for conducting the preliminary assessment of allegations raised to IFRC, particularly OIAI and mostly through IFRC’s whistleblowing platform. The triage intends to facilitate the allegations’ triage and direct them to investigations and/or referrals to appropriate IFRC departments or the relevant National Societies. The Intake Manager will report directly to the Head of Investigations and will oversee the work of the Intake Team (i.e., officers supporting entirely or part-time the intake function).

Job Duties and Responsibilities

The Job duties and responsibilities of the Intake Manager are:

• Screen and carry-out the preliminary assessment of complaints and allegations falling within OIAI’s mandate (i.e., cases of fraud, corruption, sexual exploitation, sexual abuse and sexual harassment where IFRC funding or staff are involved) received by the IFRC, using pre-determined criteria and ensuring utmost confidentiality.
• During the preliminary assessment of allegations, among others and on a case-by-case basis: i) gather information and documentation; ii) conduct desk reviews, data analysis, open-source searches; and/or iii) interview reporters, victims and witnesses.
• Coordinate the activities of the Intake Team, provide them with support, advice and guidance, and ensure sensitive matters are immediately raised to the attention of the Head of Investigations.
• Ensure the liaison with reporters and victims, including acknowledge receipt of complaints within strict 5 days and obtaining further information/documentation from them as relevant.
• Timely and adequately record all actions taken during the preliminary assessment in the IFRC’s case management system (i.e., Integrity Line).
• Update and maintain updated data within the Integrity Line, prepare statistics, input and other data as relevant to be included in OIAI reports (e.g., annual report, reports to the ARC and donors, newsletters).
• Draft preliminary assessment briefing notes and/or predication notes, outlining the preliminary findings supported by evidence.
• Upon the outcome of the preliminary assessment, and based on pre-determined criteria, manage reports as follows: i) triage and determine whether closure or further actions are needed; ii) when grounds to predicate an investigation are found, refer them to and liaise with the Investigation Team; or iii) when appropriate, refer them to other IFRC departments (e.g., Human Resources Management, Governance Excellence and Board Support,) or to the relevant National Societies.
• Develop, review and update intake standard operating procedures, guidelines, manuals and other internal legal framework.
• Provide practical advice, training and assistance on intake and investigation matters to IFRC staff and National Societies and, based on intake trends, support prevention activities.
• On an ad-hoc basis, support the Investigation Team with their live investigations.
• Perform any other job-related tasks as assigned by the Head of Investigations.

Job Duties and Responsibilities (continued)

Duties applicable to all staff
1. Actively work towards the achievement of the IFRC Secretariat’s goals.
2. Abide by and work in accordance with the Red Cross and Red Crescent principles.
3. Perform any other work-related duties and responsibilities that may be assigned by the line manager.

Education

Required

• University degree in Law, Social Sciences, Criminology, Accounting, Finance, Human Resources or similar from an accredited academic institution.

Preferred

• Professional certifications in recognized institutions, e.g. Association of Certified Fraud Examiners (ACFE), Investigator Qualification Training Scheme (CHS Alliance).

Experience

Required

• At least 5-7 years of relevant professional experience in administrative and/or criminal investigations.
• Experience in conducting interviews with reporters, witnesses and victims (notably, ensuring a victim-centred approach).
  

Preferred

• Advanced skills in spreadsheets and data analysis.
• Computer proficiency and knowledge of software applications used in administrative investigations desirable.
• Experience working or volunteering in the Red Cross or Red Crescent Movement.
• Experience working in a multi-cultural and multi-language environment.
• Experience working or volunteering in the humanitarian or international development sector.
  

Knowledge, Skills and Languages

Required

• Analytical skills; communicates clearly and effectively; ability to make objective and evidence-based judgements;
• Ability to draft and edit various types of written documents and communications; produce quality notes, analysis, and reports; and ability to articulate ideas in a clear and concise style.
• Ability to plan work and manage conflicting priorities, handling multiple tasks simultaneously.
• High standards of personal integrity and discretion, notably in working with sensitive matters.
• Effective team player, excellent interpersonal skills and the ability to establish and maintain effective partnerships and working relations in a multi-cultural environment, with sensitivity and respect for diversity.
  

Languages:

Required:

• Fluent spoken and written English.

Preferred:

• Good command of another IFRC official language (French, Spanish or Arabic).

Competencies, Values and Comments

Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust