Intake & Marketing Coordinator

Join our fast-growing organization and help charities accomplish their missions!

About the Organization

Charitable Allies is a nonprofit aimed at providing affordable, excellent legal services and education to nonprofit organizations around the country. Whether a new animal shelter is looking to get their 501(c)(3) status or a youth sports club is looking to set safety standards, we are here to help. Our team is made up of friendly professionals who want to work hard to make the world a better place, one nonprofit at a time. We are continually improving and innovating to meet the needs of the growing nonprofit community.

We’re an organization with a huge work ethic that not only invests strongly in our people and their professional growth, but that also still takes time out to have fun on occasion. Slackers need not apply! 😉

About the Position

Working primarily from our office in Indianapolis, the Intake & Marketing Coordinator position is the first line of communication with potential clients, communicating with them over phone, email and sometimes Zoom. This person will spend approximately 70% of their time on people-facing intake tasks, 30% of the time assisting with marketing. We’re looking for a friendly, organized professional who wants to help change the world, in a fast-paced, growing nonprofit. Come help us save the turtles!

Responsibilities of the Position

Client Intake 70%

• Responding to website form submissions from nonprofit leaders and founders via phone calls and emails
• Communicating with potential clients about the mission and services we provide for nonprofits
• Work with potential clients to identify needs and connect them with the appropriate member of our team
• Answering phones and promptly routing, returning calls and/or relaying messages.
• Entering data into the online client intake system (Salesforce) and ensuring accurate records are kept
• Scheduling potential client calls (initial consultations) for staff members
• Greeting clients and vendors that physically come to our office
• Ensuring accurate information and files from potential clients are kept in the proper locations in Salesforce and Dropbox
• Monitoring intake trends, including geographic, service-related, or mission-related trends
• Additional duties as assigned

Marketing 30%

• Writing and editing blog posts geared towards nonprofit professionals
• Creating and editing video content, primarily YouTube videos and Instagram reels
• Brainstorming content ideas for social media and blog posts with Director of Marketing and Operations
• Creating carousel and flat image social media posts
• Managing social media calendar and scheduling posts in advance
• Keeping marketing content folders in dropbox organized
• Assisting Director of Marketing and Operations with day-to-day marketing tasks

Qualifications

• Excellent relationship-building skills and the ability to work collaboratively with colleagues
• Attention to detail and organizational skills
• Great communication skills, both verbally and in writing
• Desire to help nonprofit organizations reach their missions
• Strong time management skills
• Ability to manage multiple relationships at once
• Desire to learn and grow in career
• Personal and professional integrity and business ethics, as well as respect for others
• Proficient in basic business technology (Gmail, Microsoft Word, Google Drive, etc.)
• Ability to learn how to use software like Salesforce for data entry purposes (prior experience not needed)
• Positive and “can do” attitude
• 1-2 years of customer service or related experience is a benefit, but not required

Education

• 4 year degree preferred
• Willing to accept three years of customer service or marketing experience in lieu of a degree

Compensation and Benefits

This full-time position has a base salary of $40,000-$43,000 annually (dependent upon experience), with opportunity for monthly bonus each month dependent on set performance metrics. With bonuses, the position has the opportunity to make up to $59,000 annually. Additional benefits include options such as our 403(b) Retirement Savings Plan with a 5% employer match, health, dental, and vision insurance, paid time off, paid opportunities for professional development and continuing education, and other personal and professional benefits.

How to Apply

Please send a resume and cover letter to Olivia Cloer, Director of Marketing and Operations via our website hiring system.