Intake Officer

ONCALL Group Australia Pty Ltd is a quality certified, NDIS and Child, Youth & Family registered service provider and recognised industry leader in the Disability and Community Services Sector.

ONCALL Group Australia takes pride in employing people who share our commitment and passion for putting the client the centre of every decision we make and delivering quality services at all times.

At ONCALL the Intake Officer is responsible for:

• Managing the assessment planning and administration associated with the Intake process, including requests for service for people with complex lives and circumstances.
• Developing effective relationships with Support Coordinators.
• Representing ONCALL at industry events are increasing our ability to provide supports to more people in more places.

 Key Accountabilities:

• Actively contribute as a key member of the Intake team to the successful onboarding of clients who approach ONCALL for services and support.
• Undertake the onboarding process in a timely, efficient and respectful manner ensuring ONCALL services are approachable and easy to use for clients, families and support networks.
• Expertly engage external agencies and professionals where required in the onboarding process.
• Provide expert advice regarding NDIS plans, budgets, utilisation, and service options at ONCALL designed to maximise outcomes for clients.
• Utilise needs assessments to recognise critical information for service delivery and ensure all critical information is considered and utilised to support high quality support.
• Maintain current and accurate client records using the ONCALL Client Management Record System.
• Liaise with internal and external partners to manage the requirements of Intake and Agreements

Our Successful Applicant will ideally have:

• Experience in delivering an intake service with associated skills in the provision of assessments and other intake functions.
• Strong interpersonal skills, enabling effective communication with our NDIS participants/families.
• Knowledge and understanding of NDIS Plans and service agreements.
• Experience liaising with internal/external stakeholders such as Support Coordinators, parents, Psychologists etc.

All applicants must be willing to obtain the relevant mandatory screening clearances, hold relevant industry standard certificates and qualifications. 

ONCALL Group Australia is committed to child safety, safeguarding and zero tolerance. We take seriously our responsibility to ensure the safety and well-being of all children, young people and adults we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.