Intake Specialist

Job Overview/Summary:

The Intake Specialist provides day-to-day support with assistance to community members accessing services at the IRC Baltimore both through referrals and walk-ins. This position involves working directly with clients in a fast-paced environment while maintaining professional standards and adhering to best practices regarding timely enrollment and referral to appropriate services. This position reports to the Intake Coordinator.

Terms:

This is a full-time limited term position for one year and may be extended, depending on funding. The position is eligible for full benefits.

Responsibilities:

Responsibilities may include, but are not limited to:

• Conduct eligibility screenings for new and returning walk-in clients including asylees, parolees, SIVs, victims of trafficking and secondary migrant refugees.
• Maintain up-to-date knowledge and eligibility criteria on all programs offered by the IRC, including but not limited to Maryland state funded programs, federally funded programs such as the Matching Grant program and Temporary Assistance to Needy Families (TANF).
• Refer ineligible clients to community resources such as local Departments of Social Services, shelters, food banks, crisis centers, and others as applicable.
• Maintain a detailed, accurate and comprehensive database of all walk-in clients.
• Submit reports on walk-in clients including nationalities, age and gender demographics, immigration status, programs of enrollment and referrals to community resources.

Other:

• Comply with agency policies, protocol and case management best practices.
• Participate in meetings, trainings and workshops as requested and coordinated by the IRC.
• Assist in orientation of new clients and case noting in ETO. Enter new clients in MORA database, update weekly payments and monthly spreadsheet. Create physical and digital case files.
• Other duties as assigned.

Job Requirements:

• Bachelor’s degree in a field in social sciences or social work preferred.
• Minimum of 1-2 years of full-time relevant work experience at a non-profit agency or other public service environment. Experience in case management will be an advantage.
• Fluent in English, both spoken and written; bilingual ability in one of the predominant languages of the local client base is desired: Haitian Creole, Spanish, French and Ukrainian.
• Knowledge of and interest to continue learning about public assistance and other community resources.
• Experience working in a multicultural environment and with individuals who are Limited English Proficient (LEP). Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties and manage time effectively in a fast-paced environment. Exceptional attention to detail required.
• Interest and ability to contribute both independently and as a key team member.
• Proficient in Microsoft Office (i.e. Word, Excel, Outlook) and web-based applications (i.e. Google forms, Box, ETO, databases).

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.