Intake Specialist, Asylum Seeker Programming

Requisition ID: req47259

Job Title: Intake Specialist, Asylum Seeker Programming

Sector: Administrative/General Office

Employment Category: Fixed Term

Employment Type: Full-Time

Compensation: USD 27.00 – 27.50 Hourly

Location: New York, NY RAI USA

Work Arrangement: In-person

Job Description

Job Overview: The IRC in NY is seeking a candidate to join an exciting and groundbreaking program for asylum seekers in the New York City area through a pilot program funded by the US Department of Homeland Security (DHS) with oversight by the DHS Office for Civil Rights and Civil Liberties (CRCL). This new initiative the Case Management Pilot Program (CMPP) will provide case management and associated services and meaningful links to legal assistance to non-detained non-US citizens in immigration removal proceedings and could have national implications for the treatment of asylum seekers and others facing removal in the US.

The Intake Specialist for the Asylum Seekers Case Management Project assists community members seeking asylum and in removal proceedings to access IRC services by conducting eligibility screenings, sharing up-do-date information about programs, connecting eligible community members with IRC services, and referring them to external service providers. This role will also conduct program orientation sessions and other outreach efforts to prospective clients and partner organizations to provide program information and review participant eligibility requirements. The Intake Specialist will report to the Intake and Outreach Coordinator and will be an initial point of contact for clients entering the program.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Maintain up-to-date knowledge and eligibility criteria for CMPP Asylum Seekers Case Management Project and other IRC in NY Asylum Programs.
• Conduct eligibility screenings for walk-in clients and refer them to partner organizations depending on eligibility and requested services.
• Support client enrollment into programs for which they qualify and refer ineligible clients to community resources such as local departments of social services, shelters, food banks, crisis centers, and others as applicable.
• Support program outreach efforts by contacting potentially eligible individuals and service provider agencies, providing information detailing program information and participant eligibility requirements.
• Detail each client interaction in accordance with established requirements. Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• May train and lead the activities of support staff, volunteers, and interns.
• Other duties as assigned.

Job Requirements:

Education: Bachelors degree in social work or related field of study preferred.

Work Experience:

• Relevant professional experience in human services field required; minimum of 2 years experience strongly preferred.
• Experience working with asylum seekers, refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by IRCs clients is desired; including Spanish, Russian, French and Wolof.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.

Working Environment: 

• Standard office environment.
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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