Job description
- Based in Wangaratta or Wodonga
- Part time Permanent 0.8 EFT
- Start Date January 2025
ABOUT US
Gateway Health is a community health service providing health and welfare services to individuals, families and communities across north east Victoria and parts of southern New south Wales. We are a not-for-profit Company limited by guarantee and a registered Community Health Service under the Health Services Act 1988 (Vic).
The organisation employs over 380 staff providing a range of primary health and community services across the Ovens Murray region in North East Victoria and parts of Southern New South Wales. Gateway Health serves all people, and is committed to improving individual and population health outcomes. We do this by providing health care and support to individuals and communities in times of need, and by actively working with our partners to address the social and environmental determinants of health.
ABOUT THE ROLE
Gateway Health is seeking an experienced and motivated Intake Team Leader to join our Counselling and Wellbeing team on a part-time basis. In this pivotal role, you will oversee and coordinate the intake, onboarding, and ongoing support of clients, ensuring a seamless and supportive experience throughout their journey with Gateway Health.
Reporting directly to the Program Manager, you will lead a dedicated Intake Team in delivering a best-practice, holistic approach to care, empowering participants to access the supports and services that will help them achieve their goals.
As the Intake Team Leader, you will play an integral part in fostering a client-centred approach, developing processes that are efficient, compassionate, and aligned with Gateway Health’s values. You will actively contribute to enhancing client experience and program outcomes through strong leadership, effective communication, and a commitment to continuous improvement.
This role is ideal for a skilled professional ready to make a meaningful impact within a collaborative and dynamic health organisation.
ABOUT YOU
If you are passionate and experienced in the youth and mental health sector and enjoy shaping the programs and services for young people and their families, we are keen for you to join us!
To be successful in this role you will bring with you:
- Strong communication and relationship building skills.
- Organisational skills, the ability to set objectives and meet deadlines.
- Accuracy and attention to detail in their work.
- Excellent time management skills, with the ability to prioritise tasks effectively.
- Efficiency in a fast-paced environment.
- Well-developed problem-solving skills, and a willingness to demonstrate initiative, bringing new ideas to the table to solve problems/improve efficiencies.
Prior experience in client management is strongly desired, with outstanding administration skills essential
REMUNERATION
Victorian Stand Alone Community Health Services (Health and Allied Services, Managers & Administrative Officers) Multiple Enterprise Agreement 2022-2026.
Classification Managers and Admin Grade 4 (HS 4).
GATEWAY HEALTH CULTURE
Gateway Health promotes a learning culture that encourages innovation and initiative and recognises our staff as our greatest asset. Gateway Health is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve within our community.
GATEWAY HEALTH BENEFITS
- Work within a supportive team environment
- Generous Not For Profit Salary Packaging A$15,900 tax free
- Flexible hours and arrangements, for a work-life balance that works for you
- Paid parental leave
- Professional development + ongoing training and support provided
- Free car parking
- Fitness Passport – a discounted workplace health and fitness program for you and your family
- Access to regular external supervision debriefing with Employee Assistance Program (EAP) support available as needed, together with Group Supervision and Wellness activities.
- Access to our free confidential counselling service through EAP for staff and their family
- Corporate health insurance cover to keep you healthy
- Access to annual vaccination program
- Discounted Health Insurance
- A suite of employee reward and recognition programs
For a confidential chat about the position please call Karen Murison on 0439 021 972.
Don’t meet every single requirement? At Gateway Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every selection criteria and/or qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.
Gateway Health is an Equal Opportunity Employer and is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve including Aboriginal and Torres Strait Islander peoples; people with disability, lesbian, gay, bisexual, transgender and gender diverse people, intersex people, people experiencing health inequalities, and culturally and linguistically diverse people.
Please Note – should you be successful, you are required to undergo a:
- Criminal History Check
- Working With Children Check
- National Disability Workers Screening Check (if working in an NDIS Program)
- Evidence of Vaccinations
- Proof of your eligibility to work in Australia (provide either – birth certificate, passport. VISA, etc)
If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process.
All personal information will be kept confidential in compliance with relevant privacy legislation.