Intake Worker – Care Finder

• Full Time, Fixed Term Role until 30 June 2025 (Special Project) + SACs Level 4 classification $82,045 – $89,000 pa + 11% super + Salary Packaging benefits
• Access to monthly Accrued Days Off + Melbourne’s Western Suburbs location
• Opportunity to play a pivotal role in enhancing the health outcomes for older vulnerable communities across the West and Outer West Regions of Melbourne

The Opportunity

IPC Health’s Care Finder service supports older vulnerable communities across Melbourne’s West including Brimbank, Maribyrnong and Hobsons Bay, and Outer West including Wyndham, Melton and Moorabool LGAs. The program aims to provide specialist and intensive assistance through assertive outreach and engagement strategies, to support and assist people to understand and access aged care services and to connect with other relevant supports in the community, including My Aged Care.

Within this rewarding role, as Intake Worker, you will be the first point of contact for individuals and/or their families and carers, seeking support to navigate the aged care system, including My Aged Care, health and wellbeing services or supports.

You will use your significant intake, screening and assessment skills and experience to ascertain the person’s program eligibility, priority level and needs, facilitate appropriate referrals to our care finder team or other aged care services, supports, provide information as needed.

You will also draw on your demonstrated experience of working with older people who may be from a range of diverse backgrounds and have challenges accessing aged care services and supports – including CALD communities, people with a disability, Aboriginal & Torres Strait Islander community and those experiencing disadvantage.

Your attention to detail, honed data entry skills and proven ability to collect and record client information in a sensitive manner, with particular regard to cultural requirements, language issues, diverse community needs, privacy and confidentiality will ensure the highest quality of program standards.

In addition, you will provide professional administrative support for the program and multidisciplinary Care Finder team, including but not limited to internal/external meeting secretariat, reporting and evaluation processes.

This is a full-time fixed term position to 30 June 2025 (special project) and is classified at a Grade 4 ($82,045 – $89,000 per annum) under the Community Health Centre (Stand Alone Services) Social and Community Service Employees Multi Enterprise Agreement 2022.

You will make a difference by

• Delivering a client centred approach and meaningful intake service for Care Finder program.
• Utilising program assessment tools and knowledge of aged care service sector to effectively assess client eligibility, needs, priority levels and providing information for connections and/or referral to other appropriate services and supports as needed.
• Ensuring a coordinated service delivery by providing administrative support to the Care Finder team.

To succeed, you will need

• Tertiary qualifications in aged care, human services, social work, community service or health disciplines with demonstrated experience in a similar role within age care, community health or a community based setting.
• Highly skilled in undertaking intake and screening activities, to effectively determine client eligibility, needs and assist or refer as needed.
• Sound administrative skills including data entry for accurate client record management and high quality reporting to support program objectives.
• Competency in working with and delivering culturally inclusive and safe support to diverse communities, ie CALD; Aboriginal and Torres Strait Islander community and people with a disability.

About Lived Experience

IPC Health recognises and values the contribution lived experience workers can bring to our clients, programs and organisation through their unique lived experience. We actively employ lived experience workers and strongly encourage people with lived experience of navigating the aged care system, whether direct or as a carer, family member or significant other, to apply for this role if they feel they have suitable skills and experience.

We will offer you

• Flexibility We work in a flexible, creative and adaptable way to best support our staff and clients. Access plenty of options to flex your work and life commitments through our Flexing with IPC Health program.
• Learning and development Our people are supported to act on opportunities that expand their expertise, knowledge and confidence. Opportunity to explore and participate in our Innovation and Professional Development Framework.
• Supportive Environment Connection is our strength. We respect and support each other and work collaboratively to create a force of good. Be inspired and well supported by our passionate leaders and creative staff.
• Celebrate achievements Feel valued and recognised as an important part of One Team IPC Health. Your contributions matter. Be part of an award winning supportive organisation that values and celebrates growth through our Recognition Program and Wellbeing and Celebrations Committee.

• Attractive Benefits Generous salary packaging benefits including novated leasing and meals and entertainment, up to 14 weeks paid parental leave, access to accrued days off, free onsite car parking, free and confidential employee assistance program

What next?

If you are passionate, creative and want to make a difference, we want to hear from you. All you need to do is visit our careers page, read the role’s Success Profile, submit your resume and respond to a few short questions.

To find out more about the role, please contact Eliza Mead – Community Connections on 0448 909 165.

Our Story

We are One Team IPC Health. We are passionate we go above and beyond, demonstrating understanding and respect for our communities and each other. We make a difference we act with purpose, measure our results and celebrate our achievements. We are creative we learn, experiment and innovate.

At IPC Health, we are visionaries for community health and wellbeing. We are changemakers. Innovation in action is at the heart of everything we do, because we know that innovation can create amazing change and have an incredible and far reaching impact for individuals, our communities, and for our industry. We prioritise those who face obstacles to getting health services tailored to their needs and work with and for them in a deeply connected way. This enables us to acutely understand their needs and challenges. We live and breathe our passion to create new and better ways to deliver holistic health services for our vastly different and diverse clients and communities – so that they can thrive and experience greater health and wellbeing both individually and together.

We are committed to maintaining a barrier-free environment for all and welcome individuals of diverse backgrounds, including but not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and the LGBTI communities to apply for our job opportunities.

If you require a reasonable workplace adjustment to support you during the interview process please email [email protected] using the subject line: Intake Worker – Care Finder enquiry via EthicalJobs with your request. Reasonable workplace adjustments are changes that are necessary and achievable to enable a person to efficiently perform their role to the best of their abilities. A reasonable workplace adjustment can be requested at any time in the recruitment process or as a part of employment with IPC Health.

Success Profile – Intake Worker (Level 4 – Community Connection)