Integra Operating Officer (Local Only)

Requisition ID: req47273

Job Title: Integra Operating Officer (Local Only)

Sector: Operations

Employment Category: Regular

Employment Type: Full-Time

Open to Expatriates: No

Location: Kabul, Afghanistan

Work Arrangement:

Job Description

 General Duties

• Analyzing business processes to identify inefficiencies and workflow problems and recommending solutions.
• Maintain a high level of end users satisfaction by providing prompt and accurate information, responding to inquiries in a professional manner, and taking ownership of customer issues.
• Training users on how to use the new system once it has been implemented.
• Creating reports based on data compiled from the system and presenting them to management.
• Coordinating with third-party vendors to ensure that they meet their contractual obligations.
• Providing support to users by answering questions on how to use the system/troubleshoot issues that arise.
• Monitoring system performance for improvement or problem spots that may require further improvement.
• Serve as the focal point for all end users, managing expectations and ensuring timely resolution of issues.
• Understand workflows and objectives, and how they utilize our software solutions.
• Train customers on proper utilization of software features and functions
• Perform data analysis to identify trends and recommend process improvements.
• Generate reports and dashboards to provide insights into key performance indicators.
• Work with cross-functional teams to resolve technical issues and ensure smooth system operation.
• Manage multiple projects simultaneously while adhering to strict deadlines.
• Stay up to date on industry trends and new product features/functionality.
• Proactively identify opportunities to improve end users satisfaction and efficiency.
• Participate in special projects and perform other duties as assigned by the supervisor.

  Specific Duties:

• Monitoring system performance for improvement or problem spots that may require further improvement.
• Work with cross-functional teams to resolve technical issues and ensure smooth system operation.
• Providing support to users by answering questions on how to use the system/troubleshoot issues that arise.
• Serve as the focal point for all end users, managing expectations and ensuring timely resolution of issues.
• Generate reports and dashboards to provide insights into key performance indicators.
• Creating reports based on data compiled from the system and presenting them to management.
• Coordinatingwith third-party vendors to ensure that they meet their contractual obligations.

Qualifications

• Bachelors degree in business administration, computer science, information technology, business administration or a related field.
• 2 to 3 years experience working with ERP software, preferably SAP and in working in supply chain/operations.
• Experience with SQL and relational databases
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team.
• Project management experience

• Certification in SAP or other ERP software
• Experience with data analysis and reporting tools, such as Crystal Reports or Business Objects
• Knowledge of programming languages, such as ABAP or Java