Integrated Service Delivery Officer

OBJECTIVES OF THE PROGRAMME

Support the development and implementation of national health policies, strategies and plans and health reform plans to increase integration, access and coverage of health services, protection against financial risks and equity in Health. – Strengthen technical and institutional capacity, knowledge and information for strengthening health systems and services and related policy dialogue. – Strengthen national processes and,where appropriate, effectiveness in line with the principles of the Universal Health Coverage.

DESCRIPTION OF DUTIES

1)Lead or support strategy and policy development by proactively contributing to, promoting and facilitating the implementation of state-of-the-art health governance policies, strategies, plans and activities at national level to improve national health governance policies, strategies and approaches, including but not limited to monitoring and trend analysis, promoting cross-cutting activities, issuing and revising norms and standards, and guidelines for health policies, strategies and governance while taking into account criteria such as health financing, social protection, service standards and quality, and health sector analysis and evaluation. 2) Support the development of standards for the design, organisation and functional programming of health systems based on primary health care, aiming to improve universal health coverage, offering integrated, people-centred services and respecting human rights.3)Contribute to the identification and fight against health inequalities and the promotion of the inclusion of vulnerable groups to ensure equitable and universal access to quality health services 4)Contribute to the development, planning, and continuous training of health professionals with the objective of improving and strengthening the capacities, and thus the efficiency, the quality of services in the respect of ethics, deontology and the respect of human rights to health. Support the development of and compliance with standards and regulations for the management of health professionals and the ministry for better work dynamics and effective accountability. 5)Contribute to the planning and implementation of technical activities related to integrated health services to ensure their accessibility, continuity, quality and efficiency in compliance with and monitoring of international standards and informed by evidence and updated data to regularly assess needs and trends 6)Support the development and strengthening of health information systems based on quality data collection and analysis and based on digital innovations that enable diagnosis and monitoring of needs, outcomes, and trends to inform strategies and decisions and ensure better management of health services.7)Work towards strengthening the national pharmaceutical policy, its legislative, regulatory and normative framework and the management system for medicines and pharmaceutical products to ensure continuous and affordable access to quality basic molecules in line with international standards. 8)Contribute to the strengthening of strategies for health care provision to ensure equitable and inclusive access to the most vulnerable without leaving anyone behind, as well as to ensure optimal management, monitoring and use and allocation of resources. 9)Disseminate knowledge, information and results, promote research and innovations, advise on the transfer of experiences, sharing of good practices and new technologies for continuous analysis, learning, improvement and development. 10)Advise and collaborate on the development and implementation of effective strategic and technical coordination and cooperation strategies with all stakeholders to ensure harmonised approaches and support and to ensure complementarity and synergies for better results 11)Participate fully in the development and implementation of resource mobilisation and advocacy strategies, in close collaboration with team members, including but not limited to providing technical advice and guidance on advocacy and investment strategies, work plans and their implementation. 12)Work in total collaboration with other members of the office, to promote effective teamwork and greater results, within the framework of the WHO Staff Regulations and Rules, and the accepted procedures of the WHO Regional Office for Africa; managing the budget within the framework of the WHO Staff Regulations and Rules, financial rules and accepted procedures of the WHO Regional Office for Africa13)Disseminate up-to-date knowledge and findings in the various areas of specialization; advise on the introduction and transfer of experiences and technologies through capacity-building processes.14)Cooperate with all authorities, international cooperation agencies, inter-governmental and non-governmental organizations, and other relevant stakeholders, in order to develop alliances and networks that promote access to quality primary care services for the affected population.15)Perform any other incident-specific related duties, as required by the functional supervisor.

REQUIRED QUALIFICATIONS

Education

Essential: First university degree in Public Health, health systems/services administration, health management or health related field from an accredited/recognized institute
Desirable: Post graduate in Public health, health systems/services administration, health management or health related field.

Experience

Essential: At least five (5) years of combined national and international experience at a senior, scientific or technical level in major programs or activities related to health systems development, integrated health services delivery, health policy and planning
Desirable: Prior working experience with WHO, other UN agency, or International Organizations. Experience in the domain of analyses and evaluation of health sector, consensus building and production of reports.

Skills

1) Sound knowledge in public administration reform.2) Proven skills in policy development, planning, monitoring and evaluating health systems.3) Demonstrated ability to provide sound methodological, technical advice and guidance to multiple stakeholders and partners in health sector reform and public administration reform.4) Demonstrated ability to innovate, integrate, synthesize and communicate complex concepts and ideas verbally and in writing.5) Ability to monitor and communicate progress in terms of process and results.

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Building and promoting partnerships across the organization and beyond
Ensuring the effective use of resources
Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of Portuguese.
Desirable: Intermediate knowledge of English. Intermediate knowledge of French.

REMUNERATION

Remuneration comprises an annual base salary starting at XOF 19,150,000 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test and/or an asynchronous video assessment may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

• The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.

• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• For information on WHO’s operations please visit: http://www.who.int.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.

• This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.

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