UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

UX/UI, Content Management intern for Virtual Hub

The Private Sector Fundraising and Partnerships Section (PSFP) within the UNICEF Division of Private Fundraising and Partnerships (PFP) works with National Committees and UNICEF Country Offices to maximize revenue and drive income growth. Inside PSFP, the Digital Fundraising team is implementing a new Digital Revenue Strategy to Inspire, Collaborate and Enable markets to improve their digital fundraising results. The vision: become the largest and most successful non-profit digital fundraising program in the world.

Virtual Hub – is a digital-first model for individual giving in global markets, consisting of core team of digital specialists driving acquisition, retention, and LTV – leading to end-to-end donor experience across 16 markets of UNICEF. Virtual Hub follows test, learn and scale approach through MVP of donation campaigns, fundraising features and content by early users which can then provide feedback for future iterations and product development.

How can you make a difference?

Specific tasks:

Under the supervision of the Database Administrator (Product Owner), the intern will:

1. UX/UI design support – By working closely with the VH, Digital Delivery and Content teams, review existing Virtual Hub key campaign pages and donor journey in the platform, offer suggestions for improvement in terms of content and design. Implement basic UX/UI changes directly, provide requirements, wireframes for front-end development team for more advanced improvements.

2. UX/UI research – participate in user research activities such as surveys, interviews, and usability testing to gather insights. Analyze user feedback and activity to enhance the usability and aesthetics of the product.

3. Content management support – Though close collaboration with the content team, create and edit landing pages for campaigns per provided content templates. Add translations if required (per provided translated document) to the landing pages. Make sure landing pages follow UX/UI best practices and compelling for potential donors.

4. Quality assurance of campaign pages support – conduct basic quality assurance tests on donation pages for one-off and monthly donations, make sure donation flow is working as expected by following end-to-end userjourney. Confirm Campaign names, metadata, payments, and CRM data flowing accordingly for each campaign launch.

5. Reporting and Analysis – work closely with data and insights team on ongoing optimization of landing pages based on available dashboards. Suggest improvements based on CRO insights. Support basic reporting if requested, by extracting data from relevant sources (Stripe, Power BI, Salesforce) to relevant campaign stakeholders.

Deliverables:

1. Three UX/UI suggestions implemented in checkout process per month.

2. At least three to five donor and business user interviews per month.

3. At least three landing page designs per month.

4. At least three successful campaign launches per month.

5. At least three CRO insights per month and optimizations based on learnings.

Modality: Full-time, Paid.

Reporting To: Database Administrator, Digital Delivery, Individual Giving, PFP

Location: Remote. Ideally be able to work in CET working hours.

Internship Duration: 26 weeks Tentative start date: tentatively starting in May 2024

To qualify as an advocate for every child you will …

• Be enrolled in an undergraduate, graduate, or Ph.D. degree programme or have graduated within the past two years, in UX/UI/Graphic design, Marketing, Communications, Computer science or Web development.

• A relevant background in Marketing, UX/UI projects, Web development, Content management and ecommerce is an asset.

• Developing country work experience and/or familiarity with emergencies is considered an asset.

• Applicants must be at least 18 years old.

• Fluency in English is required. Knowledge of another official UN language, French or Spanish or a local language is an asset.

• Have excellent academic performance as demonstrated by recent university or institution records.

• Have no immediate relatives (e.g., father, mother, brother, sister) working in any UNICEF office.

• Have no other relatives in the line of authority that the intern will report to.

• Additional consideration will be given for any past experience.

For every Child, you demonstrate…

UNICEF’s core values of Care, Respect, Integrity, Trust, Accountability (CRITA) and core competencies in Builds and maintains partnerships, demonstrates self-awareness and ethical awareness, drives to achieve results for impact, Innovates and embrace change, Thinks and acts strategically, Manages ambiguity and complexity and Works collaboratively with others. Click here to learn more about UNICEF’s values and competencies.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on sexual exploitation and abuse, and on any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Remarks: 

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)- endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to selected candidates who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations, or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their contracts.