The Concern Worldwide Internship Program offers hands-on experience for students and/or graduates, with the hope of providing them with an opportunity to develop skills in areas relevant to Concern’s overall organizational scope. This program is designed to provide a ‘win-win’ outcome, by enabling interns gain practical experience in working in the humanitarian sector and by providing Concern Worldwide with access to talented people.
Job Title: Intern ICT
Reports to: Systems Coordinator
Job Location: Nairobi (Candidates must be legally entitled to work in Kenya at the time of application)
Contract Details: 3 Months
What the intern will do;
End User Support
- Support in troubleshooting all ICT-related problems reported on the global helpdesk portal and take corrective action as appropriate.
- Escalate ICT-related problems and liaise with the Regional ICT Advisor as needed.
- Assist end-users with data management, and capacity build them in ICT use.
- Support any ICT related challenges on a day-to-day basis, with support.
Technical Support
- With guidance from the Regional ICT Advisor, assist in supporting ICT infrastructure systems & network installations in accordance with organisational set policies and procedures.
- Carry out routine hardware and software upgrades and manage ICT hardware moves between sites and offices as guided by relevant teams.
- Support communications infrastructure – Internet, email, sat phones, PABXs etc.
- Support the monitoring and support of backups processes and data recovery systems
- Assist in maintaining a schedule of hardware and software upgrades (e.g. virus protection) and ensure all PCs are kept up to date with operating systems patches and antivirus software.
- Assist in monitoring software licenses are in place for applications used.
- Assist in keeping a schedule and log of maintenance work completed by contractors.
- Support in tracking and control of equipment being added to the network by visiting staff and consultants, ensuring compliance with procedures for such movements and data exchange
Asset Management
- Under the guidance of the regional ICT Advisor, maintain the database of ICT equipment – hardware, software, and network equipment.
- Support in tracking and control the movement of equipment between sites and temporary offsite work.
- Maintain the overall Fixed Asset Register updating for any new, disposed or movement of items
IT Administration
- Liaises closely with ICT users and Field Management, Helpdesk and Regional ICT advisor and head office support teams.
Others
- Adhere to and promote the standards outlined in the Concern Code of Conduct and associated policies to their team, beneficiaries, and be committed to providing a safe working environment.
- Participating and contributing towards Concern’s emergency response, as and when necessary.
- Take all possible measures to meet Core Humanitarian Standards (CHS).
- Any other duties as assigned by the Line Manager.
Eligibility Requirements
To be eligible to participate in the Internship Program, applicants must meet the following requirements:
- Be Kenyan citizens
- Be Masters, Bachelors or Diploma students from Commission for University Education (CUE) accredited tertiary level institutions studying ICT related courses.
- The Masters graduates must have completed or at least finished course work.
- Undergraduates and Diploma students must be in their 3rd or 4th year of study and eligible to undertake industrial attachment/placement, as part of the course requirements. This is to be confirmed by a letter seeking industrial attachment/placement from their academic institution.
- Recently graduated i.e. within the last 12 months and unemployed.
- Must be available on a full-time basis, for the entire period of the internship which will be for a minimum of 3 months and a maximum of 6 months.
- Must demonstrate good character, creativity, honesty, positive attitude, ability to learn. This will be assessed based on interviews and reference checks, including from the institution of study.
Concern Code of Conduct and associated policies
Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies.
Concern’ is the trading name of ‘Concern Worldwide’, a company limited by guarantee, registered number 39647; registered charity number CHY 5745, registered in Ireland, registered address
How to apply
Interested candidates who meet the above requirements, should submit their applications through this link https://hcmrecruitment.concern.net/cwwk on or before Sunday 21st July 2024. Only short-listed candidates will be contacted for interview.
Concern Worldwide is an equal opportunity employer and does not charge a fee at any stage of the recruitment process (for application, written test, interview, training, medical examination etc.) nor act through recruitment agents. This is applicable for all opportunities including staff and interns.
Your Personal Data
During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.
Concern receives a substantial amount of funding from external donors each year. Increasingly donors are introducing requirements whereby future funding is conditional on ensuring that the name of any employee or volunteer (existing or new), does not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List). Any offer of employment (either paid or voluntary) with Concern Worldwide will only be made following a successful clearance check being conducted on the applicant and such checks may be updated periodically during the course of the period of employment.
By submitting a formal application for paid or voluntary employment to Concern, you agree to Concern carrying out a clearance check as outlined above and that Concern will not proceed to recruit you should your name appear on any of the aforementioned lists
In certain circumstances, donors may request that personal data relating to employees to work on the activities that they fund be provided directly to them – so that they can perform their own counter terrorism checks. This may involve transferring some basic personal data outside the EEA. It will be a condition of your employment contract that Concern be allowed to share this information with institutional donors for these purposes.
For additional information please consult our website or contact the Human Resource Division in our Head Office.
You have certain rights under data protection legislation. For more information on how to exercise those rights please visit www.concern.net/about/privacy
Please only apply for this position if you are satisfied with the proposed processing of your personal data as outlined above.