Internal Person of Trust (IPOT)

Job Purpose

Provide confidential, neutral and independent support to employees when difficult situations arise at the workplace – such as disagreements, conflicts – and guide employees through the appropriate channels.  

While maintaining confidentiality, accompany employees with their consent trough informal discussions, mediation to clarify, de-escalate and resolve conflicts in order to foster a positive culture and respectful workplace while at the same time ensuring an ethical behavior.    

Key responsibilities 

1. Listen to and support staff who face a situation impacting their work; assess their situation and discuss different options with them; guide colleagues to appropriate channels for information.
2. With the consent of the consulting staff member: facilitate and accompany them through informal discussions with other stakeholders, in particular line management and colleagues.
3. Provide guidance and support to individual staff or teams involved in personal conflicts or disagreements; utilize mediation and/or individual meetings to clarify, de-escalate and resolve conflicts.
4. Be a source of early assistance for staff with questions regarding a respectful workplace.
5. Develop and deliver workshops and training sessions to promote safeguarding and mental health awareness; provide individuals with the tools and skills necessary for self-care, stress management, and emotional resilience.
6. Intervene in case of a crisis, upon request of the Crisis Management Team.
7. Provide an anonymous annual summary report for the Management Board and Safeguarding Manager on the types of issues that were raised by staff and propose improvements or solutions.
8. Ensure neutral, confidential, impartial and independent services to all staff members while at the same time respecting the code of conduct and IRR’s and Swiss laws.

Qualifications and professional experience 

• IPOT training or certification, and/or Diploma in psychology;
• Sound understanding of Swiss employment law
• Training or certification in mediation or conflict resolution;
• At least two years of professional experience as IPOT and/or professional coach, preferably in a not-for-profit or community-based setting.

 Knowledge, skills and competencies 

• Languages: English and French; other languages an asset;
• Excellent communication and interpersonal skills;
• Ability to work independently and collaboratively within a multidisciplinary, multicultural team;
• Evidence of exemplary levels of discretion and integrity.

Contract information

• Services to be provided under a consultancy contract (initial contract period: 6 months with possibility to extend).
• Scope of engagement: 3 consecutive hours per week, on a weekday to be agreed between the parties; possibility for ad hoc extensions of the scope if circumstances require (e.g. staff outings, crisis meetings)
• Financial proposal based on an hourly rate; this rate is to include any expenses related to commuting to the GICHD offices and/or any work equipment used by the consultant.

Start date: 1 October 2024

Applications

If you feel you have the right profile to take this challenge, kindly register your application on-line, including a CV in English on pdf format of maximum 2 pages and a letter of motivation.

Application Deadline: 14 September 2024