Internal Sales Representative

Who are we?

The built environment contributes almost 40 percent to global energy-related greenhouse gas
emissions. We want to get that number down as quickly as possible.

We were founded to verify the impact of the built environment around the world, acting as an
independent third party to validate sustainability claims made about buildings and ensure
companies are genuinely making a positive difference. The thesis statement? If people trust
that sustainable action is making a difference, they will do more of it and we will drive
positive behaviour change.

We have two core service lines: EDGE certification and Building with Nature accreditation.

EDGE was created by the International Finance Corporation (IFC), member of the World Bank
Group, and is an innovative green building standard and certification. EDGE makes it faster,
easier and more affordable than ever before to build and brand green. EDGE is revolutionising
green buildings around the world and enabling mass market transformation of the built
environment. As one of the two global certifiers, Sintali delivers EDGE certification in every
country around the world, supporting the vision that every building on this planet can be
green.

Building with Nature is the UK’s first green infrastructure benchmark and puts nature at the
heart of new developments in a way that’s good for people and for wildlife. Green
infrastructure is a network of multi-functional green space and other green features in urban
and rural settings, which can deliver quality of life and environmental benefits such as
increased biodiversity and nature recovery, delivery of cost-effective ecosystem services and
adaptations for climate resilience. The Building with Nature Standards provide developers and
policymakers with an evidence-based definition of high-quality green infrastructure and how to
deliver it. 

We are a growing organisation with a clear purpose can make a real impact. Our mode of
operation is ‘do good and be good’. We always strive to do good for the planet, and also be a
good employer.

What is the role?

Sintali operates a distributed sales model, working closely with a variety of partners from
consultancy firms to associations and institutions to advance EDGE and Building with Nature. We
are looking for an Inside Sales Executive who will help convert incoming enquiries into sales
and ensure our partners, prospects and clients have a positive customer experience from the
initial contact.

To be successful in this role you should be highly organised and thrive under pressure. You
will be comfortable working with people from various cultures, aggregating insights into useful
data to make data-driven decisions and get excited about a role with a high variety of tasks. Your primary mode of communication will be written so you should be confident in your written skills, though verbal skills will also be required for occassional video meetings and calls with clients. 

If you are a motivated, results-driven individual that wants to make a positive impact on the
planet, we encourage you to apply.

Key tasks and responsibilities:

Sales:

• Respond to inbound sales inquiries via email and written methods of communication.
• Follow up on lead generation from marketing.
• Provide accurate information about products, pricing, and availability to customers.
• Prepare proposals and contracts.
• Manage the whole lifecycle of a sale from inbound interest through to contract signature.

Customer Relationship Management:

• Develop and maintain strong relationships with new and existing customers.
• Handle customer complaints and resolve issues promptly to ensure customer satisfaction.
• Conduct regular follow-ups with customers to ensure ongoing satisfaction and identify
  additional sales opportunities.

Sales Reporting:

• Own data quality and input into CRM system (Pipedrive)
• Track and report on sales performance, including daily, weekly, and monthly sales metrics.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Prepare sales reports and presentations for the sales team and management.

Collaboration and Communication:

• Work closely with the external sales team to support their efforts and ensure seamless
  communication with customers.
• Participate in sales meetings and training sessions to stay updated on product knowledge
  and sales techniques.

Key Qualifications:

• Work experience and/or a degree in a sustainability, architecture or construction-related
  field required
• Minimum 1 year work experience in a commercial or client-facing role
• B2B experience 
• Experience with CRM systems desirable
• Fluent in English (additional languages a bonus)

Key Skills:

• Excellent interpersonal and written communication skills
• Time management and organizational skills to handle multiple tasks efficiently
• Persistence and motivation to achieve sales targets
• Analytical skills and detail oriented
• High degree of initiative and a commercial, entrepreneurial mindset
• Team player, open communicator and collaborator with an ability to build bridges and
  communicate across the boundaries of your team and function
• A start-up mentality, ability to self-organise, and passionate about working in a dynamic
  environment and responding to change

Requirements

• Ability to work from home
• Must be authorised to work in the United Kingdom at point of application

Location: Remote but must be based in the UK and able to travel to London on a
monthly basis for team meetings

Position: Full-time

Salary: £30,000 base salary with 15% variable component based on sales targets

Some of the best candidates come to their role on winding paths. If you feel that you have
skills and experiences that will help you excel at the role but don’t tick all boxes don’t
worry – we would love to hear from you.

What does Sintali offer you?

• A challenging position within a fast-growing, purpose-driven, international startup, with a
  real opportunity to have significant impact on our vision and business growth
• A remote-first work environment with regular in-person meetings in central London
• A team of enthusiastic, passionate colleagues who prioritise collaboration and impact
• Space for personal development, career opportunities and contributing to a sustainable
  future
• Access to virtual courses (to be used within and outside of work) and an annual
  professional development budget
• Paid time off for volunteering
• Life insurance
• A competitive salary and benefits package including 25 days holiday