UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, equality.

UNICEF Global Staff Survey and Pulse Checks were conducted in 2020, 2021, 2022 and 2023 and covered the below areas:

• Personal Management & Two-way communication
• Career & Professional development
• Job Satisfaction/Motivation
• Standards of Conduct
• Internal communication & Knowledge management
• Office Efficiency & Effectiveness
• Performance management
• Diversity, Equity, & Inclusion
• Work-Life Harmony
• Mental Health and Psychological Support

Türkiye Country Office took multiple measures to address issues affecting the office culture and to promote staff engagement, and positive improvements were noted.

The overall objective of the assignment is to assist UNICEF Türkiye in leading in further analysis of the workplace culture and advise on the refinement of the Türkiye country office improvement plan, aligned with UNICEF’s Organizational culture principles and core values.

The consultant will work closely with the Staff Association and be supervised by the Human Resource Manager.

How can you make a difference?

The consultant’s tasks & responsibilities will include:

• Analysis of prior years’ Global Staff Surveys and Türkiye improvement plans of 2021, 2022, & 2023 and advise on key priority areas that the office should focus on.
• Designing a set of creative and diverse facilitation methods and tools, prioritizing participatory approaches to ensure all staff speak up.
• Facilitation of the focus group sessions and ensure open conversations and feedback from staff on their experiences in the workplace and recommend actions to address challenges and the areas of dysfunction identified by staff and managers.
• Conduct a review of internal (within Türkiye and UNICEF) and external (beyond UNICEF) best practices on organizational culture with key examples and recommendations for Türkiye’s consideration.
• Produce and present an improvement action plan for implementing organizational change in Türkiye aimed at addressing and, where possible, resolving the cultural issues raised in the GSS. The plan should be accompanied with a monitoring mechanism with clear set of indicators at the section and office level to track progress towards results and behavioral change.
• Provide a change management process to accompany the improvement action plan.

Deliverables:

#	Task	Deliverable	Workload	Timeline
1	Induction meeting with staff association and HR to prepare the workplan. Meeting with senior management to present the workplan. Structured group and individual discussions with staff members to understand underlying challenges, collecting necessary data for the analysis (including travel to Gaziantep Field Office). Review of prior years’ Global Staff Surveys and Türkiye improvement plans of 2021, 2022, & 2023	Workplan (roadmap, # of group discussions, timeline, multiple group formation, Focus group discussion outline etc.)       One pager summary per group discussion	3 days                 20 days             1 day	5 April                 10 May             10 May
2	Data analysis and assessment of results Review of internal (within Türkiye and UNICEF) and external (beyond UNICEF) best practices on organizational culture with key examples	Analysis report (including recommendations)	9 days	27 May
3	Development of improvement strategy including monitoring mechanism with progress indicators	Improvement action plan	9 days	14 June
4	Wrap-up meeting with senior management, staff association and HR Presentation to all staff	Final presentation	3 days	28 June

To qualify as an advocate for every child you will have…

• Advanced degree in Human Resources Management, Leadership, Psychology, Communications, Business Administration, Public Administration, Change Management, Gender, Anthropology, or a relevant social sciences field.
• At least ten years of experience in consulting on change management, culture change, organizational improvement, leadership and management practices, team collaboration; and organizational and individual behaviors. Experience with the UN system an asset.
• Proven track record in developing and rolling out culture change initiatives, including with organizations and other UN agencies.
• Experience in human resources, talent management and investigations.
• Proven track record in gender equality in the workplace initiatives
• Proven track record in leadership and management initiatives including capacity building and training.

Other skills

• Strong organizational, interpersonal, and communications skills
• Excellent written and verbal communication in English
• Good judgment, high sense of responsibility, tact, and discretion.
• Demonstrated cultural sensitivity and ability to work in a multicultural environment.
• Strong values including care, integrity, trust, accountability, and respect.

Ethical Consideration:

To ensure that all feedback, responses, and sensitive information received whether individually or collectively are always held with the strictest confidence.

No information collected or to which the consultant is exposed, in whole or part, can be used by the consultant, nor can the consultant authorize the use of any of the said information in whole or part, for any other purpose, during and or after this consultancy, by expression or inference, without the written consent of UNICEF’s Management and the Local Staff Association jointly, after consultation with all affected personnel.

Procedures and logistics

• The consultancy will require travel to Ankara & Gaziantep especially for the facilitation of the focus group discussions. Payment will be based on actual expenses or published DSA rates.
• The consultant will use her/his computer and other equipment.
• The consultant will submit reports and briefs in electronic form.

UNICEF will provide access to the virtual meeting place (ZOOM/Microsoft Teams)

 

Evaluation process and methods

The Proposal will include: (a) technical proposal (b) financial proposal which is to be submitted separately. The technical proposal needs to demonstrate the qualification and experience of the institution as well as the proposed approach (workplan) towards delivering the expected outputs of the consultancy assignment. At least two reference letters or evaluations from previous clients are expected in the technical proposal. The financial proposal should include the daily rate. Technical proposals will be evaluated first. Only financial proposals from technically qualified individuals/institutions will be reviewed.

1. Technical Evaluation criteria

 

Criteria	Max. points	Notes
EDUCATION
Advanced degree in Human Resources Management (HRM), Psychology, Communications, Business Administration, Public Administration, Change Management, Gender Studies, or a relevant social sciences field.	10	Advanced degree: 10 pt Bachelor’s degree: 5
Relevant professional certification	5	Professional certification needs to be issued by an accredited entity
WORK EXPERIENCE
At least ten years of experience in consulting on Change management, culture change, organizational improvement, leadership and management practices, HR and investigations; team collaboration; and organizational and individual behaviors.	15	> 15 years: 15 points 10 to 15 years: 10 points 5-9 years: 5 points 0-5 years: 2 points 0 years: 0 points
Proven track record in developing and rolling out culture change initiatives, including with large organizations and other UN agencies.	15	Involvement in more than 5 initiatives: 10-15 points Involvement up to 5 initiatives: 10 points (2pts each) 0 initiatives: 0 points (based on depth and breadth of initiatives)
Proven track record in Gender equality in the workplace initiatives	5	Involvement in more than 3 initiatives: 3-5 points Involvement in 1-3 initiatives: 1-2 points 0 initiatives: 0 points (based on depth and breadth of initiatives)
Proven track record in leadership and management initiatives including capacity building and training	5	Involvement in more than 3 initiatives: 3-5 points Involvement in 1-3 initiatives: 1-2 points 0 initiatives: 0 points (based on depth and breadth of initiatives)
Satisfactory reference(s) on skills (at least two references)	5	2+ satisfactory reference: 5 pt 1 satisfactory reference: 2 pt 0 satisfactory reference: 0 pt
APPROACH
Clear, specific relevant approach to delivering expected outputs that include innovative approaches and start-of-the-art thinking and concepts	30	Description of approach and methodology should be brief, clear, specific, and focused on addressing the tasks to obtain expected results.
Sample of relevant approach(es), strategies, plans used in previous similar consultancies.	10	3+ samples: 10 pt 2 samples: 5 pt 1 sample: 2 pt 0 sample : 0 pt
TOTAL POINTS	100

Technical proposals obtaining a score of at least 70 points will qualify for financial evaluation. Interviews may be conducted to assess suitability for the country office needs.

 

2. Financial proposal evaluation criteria

The lowest financial bid will receive the following maximum score: Lowest Bid 100

The formula for calculating the financial score is the following:

Financial Score =         Lowest Bid X 100(Maximum Score)

Bid Being Scored

Payment: UNICEF will issue a contract in USD for International Consultants and in TRY for National Consultants.

National Consultants are expected to submit their financial proposals in TRY.

International Consultants are expected to submit their financial proposals in USD.

3. Final evaluation (combined technical and financial evaluation)

The total score of each bidder will be the weighted sum of the technical score and the financial score as

shown below. The maximum total score is 100 points.

Total Score = 70% X Technical Score + 30% X Financial Score

8. PAYMENT SCHEDULE

10% of payment upon finalization and submission of deliverable 1

30% of payment upon finalization and submission of deliverables 2

30% of payment upon finalization and submission of deliverables 3

30% of payment upon finalization and submission of deliverables 4

UNICEF shall, unless otherwise specified in the contract, make payment within 30 days of receipt of the Contractor’s invoice which is issued only upon UNICEF’s acceptance of the work specified in the contract.

You can access the Terms of Reference here.

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

To view our competency framework, please visit  here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks: 

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.