Internship – IT Service Assistant

23557tendersglobal.net Registry 

Organisational Unit:	Information Management Services Section, Registry
Duty Station:	The Hague – NL
Contract Duration:	6 Months
Deadline for Applications:	31/12/2024 (midnight The Hague time)

Due to the volume of applications received, only successful applicants will be contacted by the Court. 

Required Documents for This Application

Please note that you will need to have the following information ready in order to complete your application:

• A completed “Duties and Responsibilities Form” (refer to step 1 on your eRecruitment Profile page).
• Motivation letter (maximum of 400 words).
• Two reference letters (one academic).
• Scanned copies of university degrees and/or diplomas.
• Scanned copies of official academic transcripts that state your courses, results and completion date.
• One short essay on a subject relevant to the work of the Court (maximum of 750 words, single spaced, type written).

Contract Duration

Interns are required to work full time for a period between three and six months (to be agreed to prior to commencement). Internship placements shall not be extended beyond six months.

The Opportunity

The International Criminal Court (ICC) investigates and, where warranted, tries individuals charged with the gravest crimes of concern to the international community: genocide, war crimes, crimes against humanity and crimes of aggression. The Court is participating in the global fight to end impunity, and through international criminal justice, the Court aims to hold those responsible accountable for their crimes and to help prevent the crimes from happening again. You can contribute to this cause by joining the ICC.

Organisational Context

Under the direct supervision of the Director of the Division of Judicial Services, the Information Management Services Section ensures that the Registry puts in place adequate information management services, for the benefit of all organs and activities of the Court. The Information Management Services Section will also provide services to other Registry clients, including external parties relying on the policies and technology of the Court. Information services consist of:

• Information management activities which include : developing policies and best practices for the management of (digital) documents, records and archives, library services and knowledge management, whether technology based or not;
• Information systems support including systems development, administration and integration;
• Technology services operations support, including end-user services, communications and networking technology, audio-visual technology;
• Information security activities, including developing policies and best practices, implementing information security standards and managing risk related to information, whether technology based or not.
• The Information Management Services Section provides:
• Advice on best practices addressing the needs of its clients and the Court’s and Registry’s strategic objectives; Integrated solutions (i.e. systems, policies and processes) relying on industry best-practices on all aspects of information services related to capturing, storing, preserving, delivering, securing and managing information and communication;
• Leadership and dialogue with clients in relation to the innovation, awareness and adoption of new information practices, tools and technology-enabled processes and practices that will improve productivity, effectiveness, information sharing and availability;.
• Strategic input and support for the implementation of a continuous change management process harnessing the use of information and technologies.

Duties and responsibilities

Under the supervision of the End User Services Coordinator, the IT Service Assistant Intern will assist with the following tasks:

• Assists with first line technology support , including courtroom and meetings support.
• Assists with handling service requests and incidents and aim to resolve these at first point of contact.
• Assists with installations, support and troubleshooting of various software packages used by ICC
• Assist with the delivery new end user equipment and asset inventory.
• Assist with the creation of documentation
• Assist and support on IT related projects
• Assists with data entry; inputting and updating information.
• Other IT related tasks that allow you to learn other fields of expertise.

Required Qualifications

Education:

Bachelor’s degree in an IT related field, preferably Computer Science. Experience with Windows is preferred. All Candidates must have a degree or be in the final stages of their studies at a recognised university. Candidates are expected to have a very good record of academic performance.

Experience:

Internship placements focus on candidates in the early stages of their professional careers therefore; practical experience is not an essential prerequisite for selection. However, practical experience that is relevant to the work of the Court may be considered an asset.

Knowledge, Skills and Abilities:

• Able to adapt to multicultural and multilingual working environments.
• Willing to learn with in-house training and mentorship provided
• Possesses strong teamwork skills (listens, consults and communicates proactively).
• Has acquired a good standard of computer skills (including Microsoft Office applications).
• Specialized knowledge/experience in Microsoft Products (an asset but not required)
• Must be results-driven with the ability to take initiatives and meet deadlines.
• Must be organized with the ability to multi-task.
• Knowledge/experience with ITIL Best Practices (an asset but not required).

Knowledge of Languages:

Proficiency in one of the working languages of the Court, French or English, is required. Working knowledge of the other is desirable. Knowledge of another official language of the Court (Arabic, Chinese, Russian or Spanish) is considered an asset.

Other criteria:

It is the Court’s objective to have diversity and gender balance. And in line with the ICC’s efforts to improve geographical representation among staff, nationals of non-represented and under-represented countries at the ICC are encouraged to apply. The list can be found here.

Remuneration

Please note that internship and visiting professional placements at the ICC are unfunded. The ICC is not able to provide participants in the Internship and Visiting Professional Programme with any remuneration, nor is it possible to provide reimbursement for expenses incurred prior, during or after the internship or visiting professional placement. Applicants must therefore be able to support themselves for the entire duration of their internship or visiting professional placement.