tendersglobal.net
For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children’s survival, protection and development. The world’s largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS.
UNICEF is the driving force that helps build a world where the rights of every child are realized. UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is also the world’s largest provider of vaccines for developing countries. As a global authority UNICEF is able to influence decision makers at the global level and turn the most innovative ideas into reality.
More than 13,000 staff work with UNICEF, with approximately 85 per located in the field in 190 countries. Seven regional offices and over 124 country offices worldwide, 34 national committees, a research centre in Florence, a supply division in Copenhagen, a shared services centre in Budapest and offices in Berlin, Brussels, Seoul and Tokyo, and UNICEF headquarters in New York and Geneva work on helping children survive and thrive, from early childhood through adolescence.
We employ committed professional to work in our five focus areas: Child Survival and Development, Basic Education and Gender Equality, HIV/AIDS, Child Protection and Policy Advocacy and Partnerships. We also employ staff with expertise in administration and finance, human resources, information technology, supply and logistics as well as external relations and communication. UNICEF’s presence in humanitarian crises means that we also seek experts in emergency preparedness and response.
Interested in becoming a champion for every child? Learn more about what we look for and what we offer.
Please note that not all types of contracts and advertisements are listed in cinfoPoste. Find all of them, including General Service staff and consultancies as well as specific programmes here. For UNV positions with UNICEF please refer to the UNV page on cinfoPoste or here.
Find in-depth information on careers with UNICEF and related cinfo’s support on cinfo.ch: Visit the organisation’s profile
Verify your compatibility with this job ad
The compatibility is only an indication and should not discourage you from applying if you think your profile matches. It is also not taken into consideration for recruitment.
? %
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, hope
With the creation of Central Services Center (CSC), NY IT Help Desk Team is deploying its services in collaboration with Facilities Help Desk, Computer Focal Points while continuing to implement major ICTD projects: Cloud Printing, Migration to Windows 11, Decommissioning of Direct Access and deployment of Secure Access, Decommissioning of Symantec Endpoint and Deployment of Microsoft Defender.
CSC NY Help Desk/DFAM is looking for a self-motivated and talented ICT Associate to join the New York CSC NY IT Help Desk team. The selected candidates will be physically stationed in New York. Selected candidate will join the existing CSC NY IT Help Desk Team, serving as the first point of contact for all matters related to ICT Customer support, hardware, and software provisioning. S/He will interact with Subject Matter Experts (SMEs), more than 1,800 staff and consultants working remotely or at UNICEF NYHQ office (3UN UNICEF House and 633 Third Ave).
_____________________________________________________________________________________________________
How can you make a difference?
Main duties and responsibilities:
• Provides ICT Customer support to all current UNICEF standard software and hardware.
• Troubleshoots and resolves reported computer related issues.
• Records/monitors incidents assigned tasks and ensures timely closure to maximize customer satisfaction.
• Answers phone calls, walk-ins and creates/updates service calls registering user/caller issues and requests.
• Ensures all open incidents are actioned as per the established procedures and tasks assignment.
• Escalates and follows up incidents when applicable until resolution.
• Responds to incoming requests via Service Gateway, email communication, and walk-in clients, for hardware-related customer and
business services.
• Provides users with solutions to identified incidents, requests, or service interruptions during release and time-intensive customization
of new hardware.
• Provides new users with ad-hoc onboarding via an introduction to UNICEF ICT software suite, processes, and policies. Provides timely
feedback, status, and progress reports as needed.
• Moves/Additions/Changes support is provided in the successful rollout and user adoption of ICT products, processes, and policies.
• Ensures new installations, moves, relocations of hardware as per requests submitted in Service Gateway.
• Supports roll outs and implementation of new UNICEF hardware and software standards, and
• Ensures end-user data transfer, onboarding of new users to UNICEF ICT standards, systems, processes, including asset
decommissioning through the Property Survey Board.
Benefits to Intern:
This internship will complement current academic training and provide exposure to Information technology
environment and IT customer service.
The intern will expand existing skills in IT, Cloud based platform and digital workplace tools.
This internship will provide the chance to test out potential career choices by gaining real-life experience in a
culturally diverse international organization.
Minimum Requirements:
Qualifications:
Education – Bachelor’s degree in Computer Science, Networking, or related ICT field
Language – Fluency in English (verbal and written). Knowledge of another UN language (Arabic, Chinese, French, Russian, Spanish) is considered an asset.
Technical skills:
For every Child, you demonstrate…
UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
UNICEF competencies required for this post are…
(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.
[add the 8th competency (Nurtures, leads and manages people) for supervisory role]
During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.
UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Remarks:
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
This is how cinfo can support you in the application process for this specific position:
Working hours (%): 80-100% / 100%
80-100% / 100%
Type of contract: Internship
Macro-area: North America
Level of experience: Entry level, less than 1 year
Area of work Definition: Documentation, Knowledge Management, Research, Analysis
Type of organisation: Multilateral Organisations
To help us track our recruitment effort, please indicate in your cover/motivation letter where (tendersglobal.net) you saw this job posting.
Job title: Medical Information Manager – Aesthetics – Hertfordshire office Company Pharmafield Job description Required…
Job title: Reinigungskraft (m/w/d) Minijob | Mettingen Company Wisag Job description … einem der führenden…
Job title: Senior Quantitative Finance Analyst - Market Risk Auditor Company Bank of America Job…
tendersglobal.net Job Description OBJECTIVES OF THE PROGRAMMEThe WHO Thirteenth General Programme of Work and the…
tendersglobal.net Job Description Org. Setting and ReportingThe position is located in the Programme Planning and…
Job title: Lead Enterprise Architect Banking (all genders) Company Adesso Job description ? Dann bist…
This website uses cookies.