Investigation Manager

Context & Mission

Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).

The MSF movement is structured around 6 operational centers supported by 24 partner sections and offices worldwide. The MSF operational center in Geneva is one of these centers. Together with regional entities (hubs) and branch offices, it coordinates medico-humanitarian operations in more than 25 countries worldwide in 60 medical projects with more than 8000 employees (segmented into 550 international positions, 5500 national positions & 2000 staff under refugee or under incentive status).

MSF aims to guarantee a working environment free of abuses and inappropriate behaviours for both employees and the populations we serve. In OCG, situations of abuses or inappropriate behaviours are encouraged to be reported through the integrity line platform (https://msfocg.integrityline.com). They are managed confidentially and following a due process led by the Abuse and Behaviour Unit (ABU) and the Response Committee for Abuse and Misbehavior (CRAC).

Responsibilities

Case management

• Ensures due reception, acknowledgment, triage/pre-analysis of complaints and alerts.
• Manages the information, interactions, and communication with stakeholders and within the integrity line platform.
• Prepares each CRAC sessions (Preparatory notes and access to the case for CRAC members) with the support officer and co-facilitates the working sessions (2 times a month).
• Ensures the implementation of protection or psychological support measures to the persons involved.
• Implements the strategies of case management as decided by the CRAC.
• In collaboration with ABU coordinator, communicates regularly with relevant stakeholders on a need-to-know basis.
• Supervises the leading of internal administrative investigations by either internal or external investigators.
• Supports investigators during the different phases of the investigations according to MSF standards and guidelines.
• Validate (in collaboration with the coordinator) the quality of the investigation before it be presented to the CRAC.

Management of a network of investigators

• Establish a strong network of investigators matching the level of expertise and profiles needed by the organization.
• Manage administratively this network and its associated budget follow-up.
• Ensure continued good practices and case management standards.

Detection

• Participate in the debriefings of field positions with the objective to assess behavior related practices at project level.

Tools, strategies, and Training

• Improve protocols and guidelines on conducting case management.
• Participate to the elaboration and delivering of trainings related to case management.
• Take part in internal or external discussions, forums related to case management techniques and expertise.

Your Profile

Education

• University degree/diploma in a relevant field Background: (e.g. law, HR, social or organizational sciences).

Experience

• Minimum 2 years of field experience in the humanitarian sector.
• Proven track record in the involvement or conduct of administrative investigations in the Humanitarian sector.

Skills

• Ability to handle highly sensitive situations and confidential information.
• Strong analytical and advisory skills and the ability to translate complex analysis into concise, clear, and actionable deliverables.
• Rigorous organizational skill and data management capacities
• Ability to work under pressure and to process multiple cases simultaneously.
• Excellent communication skills.
• Good team-player, flexible, ability to work independently, ability to manage conflicts.
• Commitment to MSF’s
• Cross-cultural Awareness.
• Stress Management.
• Results and Quality Orientation.
• Teamwork and Cooperation.
• People Management and Development.

Languages

• Fluency in English and French.
• Other MSF mission languages are an asset (Arabic, Spanish, Swahili).

Terms of Employment

• Full-time position 100% (40h/week)
• Open-ended contract
• Working place: Geneva
• Ideal start date: February 1st, 2024
• Gross annual salary: from CHF 93’504.- to CHF 107’280.- (salary commensurate with equivalent experience and internal salary grid)
• Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.
• Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member
• Relocation package if moving from a different country to Switzerland.

How to apply

Candidates submit their application following the requirements: CV 2 p. max. – letter of motivation 1p. max. – in French or English.

Deadline for application is January 28th, 2024.

We reserve the right to close the position early if we consider the number and quality of applications received to be sufficient.

APPLY HERE

The applications will be treated confidentially.

Only short-listed candidates will be contacted.

Only applications submitted on our recruitment platforms will be considered.

Please note that we do not wish to use the services of recruitment or placement agencies.

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together for the social mission of MSF to create better outcomes for our patients and the communities we work with.

We welcome applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.

MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will, therefore, undergo reference checks.