Investigator Complaint Development Unit

INT’s work contributes directly to achieving the shared prosperity/poverty reduction mission of the WBG. Reducing fraud and corruption in WBG projects helps to ensure that WBG funds are used for their intended purposes: to alleviate poverty and to increase prosperity and stability in our borrowing countries. Working with others in international development institutions, INT’s principal goal is to measurably minimize development assistance funds lost to fraud, corruption and abuse and increase the quality and results of development efforts. Results are reported in an annual integrity report that contains aggregated data, outcomes, and generic descriptions of significant cases. To ensure its independence, INT’s Vice President (VP) reports directly to the President of the World Bank Group.

INT is seeking a candidate for the Complaint Development Unit (CDU), who has a track record of being meticulously thorough and objective and can adapt easily to performing in a diverse and multi-cultural work environment.

Duties and Responsibilities:

Under the day-to-day direction and guidance of the CDU Team Lead, the investigator will undertake the following responsibilities: 

• Conduct screening and assessment of complaints. Draft detailed analysis and reports.
• Fully document the receipt of allegations and record decisions to provide an audit trail and/or contribute to further, intelligence-based analysis.
• Regularly report progress on complaints to assist in determining appropriate action.
• Prepare and deliver high quality and timely briefing material for management/senior management as required.
• Collaborate with internal and external stakeholders as needed.
• Assist the Team Lead on coordinating the continued collaboration with the Data Lab on embedding AI into CDU’s workstreams, including piloting and proof-of-concept development, responsible use of AI and its outputs, and the development of protocols for managing AI content, including output distribution, quality control, prompt engineering, and scalability management.
• Stay current on emerging fraud schemes and investigation techniques.
• Provide expert guidance on fraud prevention and detection strategies and raise awareness in the organization on integrity issues.
• Participate in the development and implementation of pro-active strategies for the prevention of fraud and corruption in the WBG, based on complaint assessment, investigative findings, and best practices.
• Support prevention and knowledge-sharing initiatives between Intake and other teams across the PRKM unit.
• Coach, mentor and supervise junior staff.
• Support the Team Lead on various analytical functions.
• Support the Team Lead with backup duties in the event of the Team Lead’s absence.
• Participate in special initiatives/projects and undertake other ad hoc assignments.

Selection Criteria:

• Advanced University degree preferably in criminal justice, law, international affairs, and/or accounting.
• At least 5 years of substantial, relevant, and progressively responsible investigative experience, preferably, but not limited to investigations of fraud, corruption, collusion, coercion and/or obstruction in public and/or private sector environments.
• Comprehensive knowledge, skills, and abilities involving investigative strategies, methodologies, and techniques.
• Experience working as an investigator or analyst with the investigations office of an international organization is an advantage.
• Knowledge of procurement procedures (incl. WB tendering procedures) and WB environmental and social policies would be considered an asset.
• Proficiency in using Microsoft Office tools; knowledge of specialized analytical and forensic software would be an advantage.
• High-level training in the field of open-source research and analysis would be an advantage.
• Familiarity with advanced technology tools for fraud detection would be an advantage.
• Excellent knowledge and writing skills in English. Knowledge of other languages would be an advantage.

Other Criteria

• Excellent analytical skills, including data collection and interpretation, critical thinking, pattern recognition, logical reasoning, and quantitative analysis.
• Excellent communications, interviewing, and presentation skills, both oral and written; proven ability to clearly and concisely prepare, present, discuss, and defend issues, findings, and recommendations at senior levels and to produce complex and compelling briefs, reports, papers, etc.
• Demonstrated ability to handle and communicate well on sensitive issues with staff and managers at senior levels, with particular emphasis on developing trust and demonstrating fairness in a confidential manor.
• Adaptability and willingness to learn new technologies and innovate.
• Excellent interpersonal skills, including the ability to work effectively in a team/task force as a participant or team leader and with senior officials internally and externally.
• Sensitivity to WBG’s diverse demographics and cross-cultural context and influences, and ability to build effective work relations with clients and colleagues.
• Established reputation for unimpeachable integrity, sound judgment, fairness, and discretion in dealing internally and externally. Short-listed candidates will be asked to supply references and be required to authorize background checks.

Source: https://worldbankgroup.csod.com/ats/careersite/JobDetails.aspx?id=28703&site=1