JOB DESCRIPTION

Key Responsibilities

1. Undertake case management activities for beneficiaries of the Family Reunification Task Force (FRTF) project in an assigned area/s, such as counselling, screening, assisting with program access, scheduling, or programme integrity.

2. Undertake interviews to explain the FRTF to beneficiaries and help them apply for Parole in Place in the United States. This includes collecting biographical information, accurately completing necessary forms, correctly entering data into the database, scanning, photocopying, attaching and filing documents, translating documents as needed, and photographing applicants in accordance with established Standard Operating Procedures (SOPs).

3. Assist with the parole and employment authorization application process and subsequent actions required for parole-in-place (PIP) status in the U.S.

4. Organize and/or schedule appointments, including, if assigned, running ad hoc reports, entering data into schedules, updating schedules, issuing notifications, and/or assisting with general logistics.

5. Support with liaison efforts with the relevant Embassies and Consulates to guarantee all applicants have valid identifications and proper documentation during the process.

6. Coordinate with USCIS for biometric collection processes by providing, if assigned, interpretation, data entry services, logistical support and assisting with notifications as needed.

7. Assist in the efficient and effective management of case files, including, if assigned, duties such as creating new case files, files, keeping accurate and comprehensive track of files through the file tracking system.

8. Coordinate mailings of PiP, AR-11 and I-765 forms to beneficiaries and USCIS as needed; keeping record of tracking numbers and receipts.

9. Update the database with accurate information on beneficiary biographic data, and events.

10. Undertake quality assurance checks of files and case data as directed by supervisor.

11. Provide regular reports on work accomplished.

12. Undertake duty travel as needed.

13. Demonstrate a solid ability to remain professional, impartial and unbiased during all interactions with beneficiaries and colleagues.

14. Maintain and ensure the confidentiality and integrity of all information by implementing control procedures in line with IOM’s Data Protection Principles and Code of Conduct, as well as any additional standards established by the donor. Alert supervisor of any non-compliance to SOPs or codes of conduct by staff members.

15. Attend relevant meetings, trainings, and conferences and report back to the office on such events.

16. Perform such other duties as may be assigned.

Required Qualifications

Education

• Completed secondary education required with five years of relevant working experience
• Bachelor’s degree, preferably in Case Management, Social Services, Social Sciences, or a related field, with three years of relevant working experience

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Excellent computer skills – Word, Excel and Internet
• Experience in conducting interviews of vulnerable populations.
• Experience working as a case worker with migrants for at least two years.
• Experience assisting vulnerable populations to access services within the United States, including support with form submissions.
• Knowledge of migratory context in USA and Central America.

Skills

• Attention to detail and ability to organize
• Strong interpersonal and communication skills
• Ability to work effectively and harmoniously with colleagues from varied cultures and professional background.
• Ability to work independently and with minimal supervision

Languages

For this position, fluency in English and Spanish is required (oral and written).

IOM’s official languages are English, French and Spanish.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators (Level 1)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies