JOB DESCRIPTION

Job Summary

The consultancy is aimed to support the IOM project team with various activities supporting Small and Medium-sized Enterprises (SMEs) in Armenia under the Empowering Livelihoods and Economic Vitality in Fragile and Conflict Zones (ELEVATE) project funded by the Korean International Cooperation Agency (KOICA) in the marzes.  The consultant will be responsible for developing and implementing a series of comprehensive training courses that encapsulate marketing, inclusive and transparent communications and community engagement pathways.

Key Responsibilities

Tasks to be performed under this contract

Under overall supervision of the Head of Office in IOM Armenia, and the direct supervision of the Programme Officer, and in close coordination with relevant local units, if necessary, the consultant will be responsible for developing and implementing a series of comprehensive training courses on marketing, inclusive and transparent communications and community engagement pathways. The curriculum should encompass the following critical components:

• Understanding the market and developing a marketing strategy

• Digital marketing management basics Sales and marketing alignment

• Utilizing digital communication platforms to enhance outreach and engagement efforts

• Developing effective communication and networking strategies that prioritize inclusivity and transparency

• Methods for fostering community involvement in business initiatives

• Best practices for building partnerships with local stakeholders, including government entities, NGOs, and community leaders

The Consultant will be responsible for development of the training curricula and the provision of training as well as support the businesses with induvial counselling sessions. Additionally, the Consultant will assist with the social good business fairs by providing inputs to the agenda, promoting the fairs and contributing with a mini-workshops and/or sessions during the fairs. The final curriculum and trainings materials must be developed in line with IOM methodologies, guidelines and standards, and approved by IOM.

General tasks:

• Consult with the IOM project team on appropriate and agreed approaches to the specified tasks before their completion.

• Ensure the curriculum is adaptable to various learning styles and levels of business acumen among participants.

• Ensure all materials produced are in line with IOM guidelines and standards.

• Integrate local best practices and address potential challenges unique to the Armenian context during the sessions.

• Coordinated with relevant stakeholders, IOM and business owners on a regular basis.

• Coordination with other consultants to deliver a comprehensive support to businesses and IOM, evaluation reports and training materials need to be delivered in one package, including input from business development consultant.

Performance indicators for the evaluation of results

• Understanding of the scope of the assignment.

• Professional competence and mastery of the subject matter of the consultancy.

• Written and verbal communication skills, including development of teaching modules.

• Delivering results consistent with the agreed Terms of Reference.

• Establishing and maintaining a relationship with stakeholders to understand needs and gain support.

• Accurately judging the amount of time and resources needed to accomplish a task.

• Identifying key issues and proposing solutions, e.g. offering different options to solve problems to meet refugees’ needs.

• Working effectively with people from varied educational and professional backgrounds.

• Upholding and demonstrating the values of IOM in the daily consultancy activities.

Required Qualifications

Education

• Bachelor”s Degree in Marketing, Product management, Public relations, Consumer Behaviour or related to the topics discipline, with five years of relevant professional experience.

Experience

• Extensive experience in marketing and PR for SMEs preferably within fragile and conflict-affected settings.

• Experience/strong understanding of favorable business environment and cultural context in Armenia.

• Previous experience in design, supervision, and implementation of training curriculum.

• Proven trainer with at least two years” experience in conducting training in the relevant area.

• Experience in organizing trainings with academia, local authorities, and institutions/organizations working on specified topics at national and/or local level.

• Extensive experience in helping local ecosystems through community engagement, CSR and other activities.

• Experience in working with persons in vulnerable situations will be considered as an advantage.

• Experience of working with UN agencies and other international organizations will be considered as an advantage.

Skills

• Advanced computer skills, including Microsoft Office365 (e.g. Word, Excel, Outlook, PowerPoint, etc.);

• Organizational skills and self-discipline to work in a complex environment and deliver quality work accurately and concisely according to set deadlines.

• Excellent written and spoken communications for a variety of audiences; and

• Ability to work effectively within a team to obtain shared objectives.

Languages

• Fluency in English and Armenian is required (oral and written).

• Working knowledge of Russian is an advantage.

IOM’s official languages are English, French and Spanish.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Travel required

• Regular travel within Armenia required.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
3. IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.
4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies