IRC: Protection Case Management Officer – PRoL – Ukhiya

The International Rescue Committee (IRC) responds to the world”s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world”s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you”re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Program Brief:

The International Rescue Committee (IRC) responds to the world”s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world”s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you”re a solution driven, passionate change-maker, come join us positively, impacting the lives of millions of people worldwide for a better future.

Since 2017, IRC has supported Rohingya Refugees and Bangladeshi nationalities communities in Cox”s Bazar, Khulna, Barisal, and Chittagong with integrated services. The organization also addresses climate change impacts by building resilience and promoting economic recovery, education, and protection.

Purpose of the Role:

The Protection Case Management Officer – PRoL will be responsible for community-based protection, general protection case-management, monitoring protection, Individual Protection Assistance, and awareness among the Rohingya refugee population in a manner that protects the safety, confidentiality, and dignity of the refugee and host communities. The Protection Case Management Officer – PRoL will be supervised by the Senior Protection Officer – PRoL.

Workstation: IRC-Bangladesh, Refugee Camp (Ukhiya/Teknaf)

Reporting to: Senior Protection Officer – PRoL

Contract Length: 31st March 2027 (With possibilities of extension)

Major Responsibilities:

Quality Program Implementation

• Responsible for general case management clients” situations, developing case plans, coordinating services, and collaborating with various stakeholders to ensure the safety and well-being of vulnerable populations.
• Identify and receive referrals of persons at heightened risk.
• Conduct household visits and center-based interviews to assess the needs of individuals and families.
• Provide information to individuals and families about their rights and entitlements, including what services are available.
• Work with identified individuals and families to develop and implement an action plan in accordance with their needs, capacities and goals.
• Assess risk and support clients in understanding risks relevant to their situation.
• Work for Individual Protection Assistance (IPA) program in camp and host according to IRC policies and manual.
• Facilitate community mobilization for community-based protection for enabling community groups’ participation in protection discussions and facilitate community action plan and their community resilience for protection concerns in camps.
• Facilitate training on protection, human rights, community-based protection approaches, protection mainstreaming using IRC and partner-developed modules for community groups, ensuring coordination with WPE, CP and health teams and safeguarding focal points to ensure conceptual and practical links to protection mainstreaming, gender mainstreaming, inclusiveness, and safeguarding.
• Ensure the data security protocols are in place and followed by all protection monitors to ensure that sensitive and identifying information is not shared and that procedures are understood for dealing with security breaches.
• Under the mentorship of direct supervisor, facilitate one-to-one interviews (KII), HH survey and focus group discussions (FGD) and observation tool with refugees and host, site management, state actors and service providers in the field on selected protection concerns.
• Conduct spot observation in areas where refugees are housed or clustered for inclusion in protection monitoring, using qualitative and quantitative methods.
• Work in emergency situation e.g. cyclone, monsoon, COVID-19 with discussion with Sr. Protection Officers and Manager.

Data and Reporting

• Ensure complete and updated documentation related to each individual case.
• Manage, file and store data, ensuring the confidentiality of the information collected
• Prepare and submit weekly and monthly work plans.
• Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the program.
• Utilize digital data collection system based on tablets for data collection and uploading; participates in protection monitoring activities in the digital system (ComCare), data cleaning, and regular debrief and supervision of digital data collection activities.
• Weekly analyze data and highlight trends and protection needs in reporting to Senior Protection Officer

Coordination

• Contribute to the maintenance of an up-to-date service mapping of the service providers.
• Receive cases referred from other agencies.
• Advocate on behalf of clients to access services and support clients to effectively represent their views, needs and capacities in all meetings affecting them.
• Dedicatedly develop and maintain effective working relationships with other programs, key partners, including government actors, UN agencies, international and local NGOs, and other relevant actors; establishing IRC as one of the leaders in protection.

Others

• Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC [team/office]
• Foster ongoing learning, honest dialogue and reflection to strengthen
• safeguarding and to promote IRC values and adherence to IRC policies.

Experience (Including sector/industry):

• Minimum two years of professional experience working experience in counselling or humanitarian assistance. Experience working within the relevant context preferred.
• Previous experience working with an NGO or INGO required, experience with protection programming preferred.

Language Preference:

• Good English communications skills both verbal and written.
• People who have sound knowledge in Chittagonian dialect and culture will get preference.

Knowledge, Skills & Competencies:

• Ability to maintain confidentiality, respect, non-discrimination, and safety of clients at all times.
• Good communication skills.
• Excellent interpersonal and problem-solving skills, creativity, and flexibility
• Ability to work effectively with people from all backgrounds and develop strategies to address barriers faced by individuals most at risk of discrimination.
• Demonstrated organizational, management and reporting skills.
• Ability to work well both within a team and independently, strong communication skills.
• Ability to work under pressure with competing priorities and deadlines.
• Strong problem-solving skills and leadership with ability to be flexible, adaptable, and creative in a challenging and fast-moving multicultural environment.
• High standards written and spoken English and Bangla and Chittagonian is required,
• Full professional competency in Microsoft Office Suite, especially Word, Excel, Outlook, and PowerPoint.
• Female Candidates are highly encouraged to apply.

Specific Educational Qualification:

• Minimum of a Bachelor’s degree in Law or any other related field. A Master’s degree in Social Science, Development Studies, Gender Studies, Psychology, Anthropology or Social Work will be preferred.

Standard of Professional Conduct:

The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality. In accordance with these values the IRC operates and enforces policies on Safeguarding (including PSEAH, Adult Safeguarding and Child Safeguarding), Anti Workplace Harassment, Fiscal Integrity, and Anti Retaliation.

“Please note that any form of persuasion or undue influence will result in immediate disqualification from the selection process.”

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way – Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.