Isolation Housing Logistics Coordinator

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

Department Summary
The mission of M Housing is to create and sustain diverse learning-centered residential communities that are supportive for all residents and staff. Through partnership with others, we provide quality programs, services, and facilities for those we serve. Michigan Housing is a self funded auxiliary enterprise and part of the Division of Student Life.

Job Summary
This position will assist with the day to day isolation housing operation, coordinating with campus partners. They will work on a team that coordinates the residential operation of Isolation Housing (IH) and be responsible for IHI service delivery. They will support the work of the vaccine compliance team by responding to inquiries and will follow up with campus partners to resolve student concerns and document compliance in relevant reports. This position requires a strong focus on a positive student experience.

• This is a limited term appointment with an end date of 12/24/2025 with the potential to re-evaluate for an extension
• This term limited, full time position is benefits-eligible. Some evenings and weekends are required
• There will not be direct physical contact with students who are in Isolation Housing

Responsibilities*

Customer Service (70%)

• Receive referrals for students who need on-campus Isolation Housing
• Coordinate their check-in and check-out procedures and information pertinent to students’ stay in Isolation housing and transportation, and referring student to other campus offices for on-going support and assistance
• Assist with coordination of supplies
• Respond to inquiries from students in isolation regarding immediate basic needs, apartment repairs, supply, amenity, food needs, and connections to resources, etc. When necessary drive a University vehicle to deliver supplies
• Complete regular inventory of supplies that are supplied by Isolation Housing
• Outreach to students in Isolation Housing to provide support and connect with appropriate case management/critical incident response resources
• Respond to Compliance and Accountability emails
• Contribute to a service oriented culture with a strong focus on the student experience during their time in Isolation Housing
• Facilitate timely responses to all inquiries related to the campus covid-19 and vaccine compliance protocols

Data Entry and Administration (30%)

• Update and manage data in Sharepoint and StarRez systems to accurately reflect Isolation resident and apartment status.
• Enter and track information into Salesforce, shared documents, tracking logs, and other relevant databases
• Inventory management of Isolation Coordination Center supplies and linen, order replenishment.

Required Qualifications*

• High School Diploma
• Experience working with a diverse population
• Current Driver’s License and ability to drive in the United States
• Experience delivering supportive customer service with a high level of professionalism
• Minimum 1-year of experience with technology; such as spreadsheets, sharepoint, and Google platform
• Work Authorization: Must be legally authorized to work in the United States without company sponsorship

Desired Qualifications*

• Bachelor’s Degree
• 1 year call center or other related customer service experience
• Experience managing competing priorities

Additional Information

Position Criteria

• Ability to work under pressure and handle multiple tasks requiring a high degree of attention to detail
• Ability to complete work in timely manner and within deadlines
• Highly effective communicator in written and verbal form
• Ability to interact effectively with a diverse group of students, faculty, staff, alumni and guests in a university setting
• Organizational skills and managing multiple processes simultaneously while navigating change effectively
• Ability to work as an effective team member, with a willingness to put organizational success over individual success
• Ability to work independently and make decisions that reflect University policies, procedures and philosophies
• Ability to self direct, prioritize multiple projects using strong organizational and planning skills
• Ability to bring individual staff members together for a highly functioning team
• Ability to exercise discretion and professional judgment in providing supportive responses
• Ability to perform duties, problem solve, and communicate with a high level of professionalism and customer service

Financial/Budgetary Responsibility

No budget oversight.

Working conditions

This is a limited term appointment with an end date of 12/24/2025 with the potential to re-evaluate for an extension.
Work hours involve a combination of hours that includes weekdays and Saturday or Sunday and some evening hours between 8am-8pm. Work is largely on campus but may involve some remote work hours. Hours will adjust in collaboration with campus partner services.

Physical requirements

The Incumbent may be required to be stationary for long periods of time. Extensive computer and phone use required.

Direct reports

None.

This role may have reporting obligations under Title IX and Clery.
Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.
Salary may vary depending on qualifications, experience, and education of the selected candidate.
Relocation will not be offered for this position.
#studentlife

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.