ISR EDS Support

Job description

CTG overview

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

Visit www.ctg.org to find out more

Overview of position

CTG is looking for a qualified IRS / EDS support technician with good knowledge of maintaining physical security systems for our operations. This role is being advertised for talent pool building purposes, once the project goes live, only those candidates shortlisted will be contacted.

Role objectives

• Develop design concepts & specifications & provide subject matter expertise for physical access control, video surveillance (camera) & analytics, perimeter intrusion detection & other physical security protection systems.

• Assist in the implementation of all physical security system projects, policies & procedures within their area of responsibility. 

• Take hands on lead in developing, installing, implementing & managing integrated security solutions. 

• Resolve complex system issues related to physical security systems & infrastructure. 

• Troubleshoot system performance issues & implement corrective actions. 

• Perform preventive maintenance actions including system back ups, error log reviews, database size & integrity checks. 

• Evaluate & recommend commercial (COTS) applications & products. 

• Conduct research & post installation testing & analysis of systems. 

• Provides physical security recommendations to meet & maintain compliance with organization & industry security standards. 

• Provide computer, peripheral & software support for systems & devices associated with the access control & video surveillance systems. 

• Actively monitor systems & troubleshoot system errors & malfunctions. 

• Respond to emergencies during or after hours to resolve immediate safety / security & system concerns. 

• Train end users on security system operation & other system support personnel. 

• Prepare, maintain & update electronic inventories of security hardware, software, product documentation & project drawings.

• Knowledge of the operation & training of MICRO – UAS (drones) will be an added advantage. 

Project reporting

This role reports to the line manager.

Key competencies

• Diploma in or an equivalent of education certification.

• The technician should have a good working knowledge of physical security system maintenance.

• Experience providing services in the field of physical security or in a field operation of the UN common system or comparable international organization is desirable.

• Experience in the field of information systems or related areas in a conflict or post conflict setting is required.

• Must have excellent oral & written communication skills.

• Must meet deadlines & provide quick turnaround on projects when needed.

• Work as part of FTS duty roster responsible for emergency customer support calls after official working hours.

• Possession of a valid driving license.

• Fluency in written & spoken English is required.

• Minimum of 6 years of demonstrable relevant experience in any country.

• Willingness to work with minimum supervision.

Team management

This role has no team management responsibility.

Further information

• This role is being advertised for talent pool-building purposes, once the project goes live, only those candidates that are shortlisted will be contacted. 

• Qualified female candidates are encouraged to apply for this role.

Disclaimer:

· At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.

· CTG has a zero tolerance to Sexual Exploitation and Abuse (SEA) which is outlined in its Code of Conduct. Protection from SEA is everyone’s responsibility and all staff are required to adhere to CTG’s Code of Conduct at all times.