ISSO Technology and Systems Analyst

Job Group:
Professional & Scientific

Required Minimum Qualifications:
High school diploma or equivalent and 3 years of related experience

Preferred Qualifications:
Proven experience in technical support, server management, and data systems.
Familiarity with Sunapsis, Microsoft SQL Server, ColdFusion, and/or SSL server certificates.
Experience in analyzing and improving business processes through technology solutions.
Degree in management information systems, computer science, or related field.

Job Description:

The International Student and Scholars Office (ISSO) is seeking a dynamic individual to join our team as an ISSO Technology and Systems Analyst, which will be hired as a Systems Analyst II. This role will be responsible for ensuring the optimal performance of Sunapsis-dedicated secure servers, managing data systems, and collaborating with various university departments to enhance operational efficiency through technology.

The successful candidate will play a crucial role in supporting international employees, scholars, and students by leveraging technology solutions.

Key Responsibilities:

Sunapsis Product Support:

• Ensure on-site hardware requirements align with Sunapsis agreements.

• Act as the lead technical support for Sunapsis-dedicated secure servers (Microsoft SQL Server, ColdFusion, SSL server certificates).

• Implement Sunapsis software updates/releases to maintain compliance with federal regulations.

• Prepare and deliver Sunapsis training materials to staff, including those outside the department.

• Lead the integration of Sunapsis with other university systems, collaborating with numerous campus partners.

Data Management and Business Systems Support & Improvement:

• Serve as the super user of Sunapsis, CyStart, and CyScan, assisting staff to maximize functionality.

• Lead the collection, analysis, testing, and documentation of data to support processes, reporting, and compliance.

• Identify opportunities for operational efficiency improvement and design/implement technology solutions.

• Collaborate with ISSO staff and other university departments to implement technology solutions.

Assessment:

• Collaborate with ISSO advising staff on systematic and integrated efforts to explore and improve ISSO services, programs, and operations’ impact on student outcomes.

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

Leveling Guidelines

• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals

• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues

• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems

• Responds to a broad range of inquiries and requests

• May provide training and/or direction to lower-level staff

• May lead projects of moderate scope and complexity

• Provides guidance to students

Appointment Type:
Regular

Number of Months Employed Per Year:
12 Month Work Period

Time Type:
Full time

Pay Grade:
PS809

Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?
Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value. Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• This job may also be eligible for flexible work schedules and flexible workplace options that may include flexible working hours and a hybrid working environment.

Original Posting Date:
January 3, 2024

Posting Close Date:
January 16, 2024

Job Requisition Number:
R13730