IT Analyst Business Solutions

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Description

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• Design and execute qualitative and quantitative user research initiatives to provide product teams with actionable recommendations on how to improve products, and insights to help them better understand their users
• Provide feedback and support to other researchers in the team as they create and execute research plans and deliverables
• Design and conduct workshops and other Design Thinking collaboration sessions
• Participate in growing and scaling our department’s existing knowledge base of user research insights
• Help product teams articulate features and requirements based on the needs of both the business and users, as demonstrated by user data and research
• Use an evidence-based approach to deliver user experience and design solutions
• Work with product teams to delivery high-quality digital products that delight internal staff and make their work easier and more efficient
• Advocate for Design Thinking and user-centered design practices across the department and within the larger Bank ecosystem
• Be familiar with, and stay current on, design best practices and standards

• Bachelor’s in Graphic Design, Information Technology, Communications, Anthropology, Library Science, or related field or Master’s degree with 2 years relevant experience OR equivalent combination of education and experience.
• Experience with user research and/or market research
• Strong portfolio of past user research work, in the form of deliverables and/or case studies. Candidates will not be considered without a portfolio of demonstrable work.
• Demonstrated experience with usability testing and research, including modern software/tools and varied methodologies
• Experience working with teams that use design systems or standardized, modular design at scale
• Demonstrated experience creating information architectures and user flows, in the form of wireframes, mockups or other documentation
• Strong project management skills and ability to work in a fast-paced environment
• Experience in Agile/scrum methodology and an understanding of how to make UX design successful in an Agile context
• Excellent organizational and time management skills and a keen sense of priorities; must be able to communicate effectively to team members and stakeholders and work independently
• Ability and willingness to build relationships with stakeholders in order to advocate for the application of user-centered Design
• Ability to work in a multicultural, international environment
• Excellent teamwork and interpersonal skills

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