IT Analyst Client Services

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Description

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• Perform daily room-readiness checks, power up/down procedures, equipment set-up, troubleshooting and testing for executive level meetings, conferences, and special events with live, virtual and hybrid elements.
• Set up, operate, and strike conference room systems including varying types of microphones and sound amplification systems, data/video displays, projection systems, and AV control systems.
• Assist and promptly respond to client inquiries, monitor conference room systems remotely and in-person, participate in end-to-end testing and systems verification.
• Verify, test, troubleshoot, and monitor virtual connections prior to and during meetings.
• Set up and play back presentations, connect laptops and/or desktops with display interfaces to portable and data projectors; adjust images for maximum visibility and size correctly. 
• Set up standard audio systems consisting of microphones, mixer, amplifier, and speakers, calibrating, and adjusting for level and intelligibility without feedback.
• Set up, playback, stream, and record from a variety of video and audio sources.
• Understand signal flow and provide basic troubleshooting for audiovisual equipment.
• Report system anomalies, equipment problems, customer incidents, or any other discrepancies that may arise. Work with management to resolve.
• Other duties as assigned.

• Best-in-class customer service skills with a patient and professional presence.
• Projecting calmness while urgently solving customer requests to ensure timely resolution is critical, balanced by the situational awareness to know when to act independently and when to ask for help.
• Proficient knowledge of current AV industry practices, standards, and procedures.
• Solid experience with integrated and ad hoc AV and conference systems, digital audio consoles, streaming, virtual meeting platforms, video systems, lighting equipment, computers, device control systems, etc.
• Strong work ethic; interest and enthusiasm for growing skills in the AV and event industry.
• Basic familiarity with computers, networks, and connecting devices to a network.
• Capability to read and understand wiring diagrams, CAD drawings and schematics is a plus.
• Advanced audio or video production skills such as live audio mixing and recording, camera operation, editing, installation, or field experience are desirable.
• Ability to thrive in an international organization with diverse clientele located globally. 
• Must be a self-starter and a team player that takes pride in their craft. 

• Bachelor’s or master’s degree in communications, audio/music, electronic engineering, or technical school with electronics and audiovisual training; and/or related combination of education and experience.
• 2+ years of experience with the setup, operation, and troubleshooting of conference rooms, control rooms, auditoriums, theaters, hotels and/or broadcast environment.
• AVIXA CTS certification preferred.

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